Shantosh D
Bengaluru
Summary
- 1. Overall 9+ years of IT experience and having good knowledge on mainframe technology.
- 2. Experience in working with the health care domain.
- 3. Ability to collaborate with peers in both business and technical areas to deliver optimal business process solutions in line with corporate priorities.
- 4. Strong experience in interacting with stakeholders and customers, gathering requirements through existing system documentation or procedures.
- 5. Implemented optimization techniques for better performance in various aspects.
- 6. Excellent communication, interpersonal, and analytical skills, and a strong ability to perform in a team as well as individually.
Overview
2
2
Languages
1
1
Certification
9
9
years of professional experience
Work History
Application Developer
IBM India Pvt. Ltd
Bengaluru
09.2023 - Current
- Incident management through the ServiceNow portal. Service task requests, which include data manipulation activities like copying data from one IMS region to another region, data registration, and data restoration, etc. Additionally, taking care of DB2 activities, such as copying tables from one region to another region.
- Scheduling the batches and resolving scheduling issues permanently.
- Analysis and providing a fix for the batch job abends. Taking care of online abends that were caused by environment-related issues, such as database transactions.
- Handling SWAT calls for critical issues until closure, and daily handover calls between shifts.
- Maintaining the three pre-production regions, which help with claims volume testing for the users.
- After every major release, it supports the post-release activities, which include region cleanup activities and refreshing databases (IMS/DB2) in test regions from production.
- Performed DB backfill activities after every release (major/minor) whenever there are any structural changes in the databases, and ensured the DB structure in the test is in sync with production.
- On an ad hoc basis, scheduling and submitting batch jobs.
- Handling DB2-related issues, such as DB2 module bind, resource unavailability, etc.
- Creating the change tickets in ServiceNow for the flash copy activity from production, and coordinating with various other externals, such as Operations, Service Enablement, Storage, IMS, and DB2 teams for the flash copy from production.
- Handled new IMS regions setup based on the requirements from the client, which included various activities such as job setup, mainframe file creation, shakedown testing of jobs, etc.
Senior Software Engineer
Carelon Global Solutions India LLP
Bengaluru
12.2019 - 08.2023
- Created detailed documentation of processes related to mainframe support activities.
- Identified, troubleshot, and resolved complex system issues on the mainframe platform.
- Conducted regular maintenance tasks such as backups, restores, refreshes. on the mainframe platform.
- Provided technical guidance to other team members regarding best practices for mainframe operations.
Application Development Analyst
Accenture Solutions Pvt. Ltd
Chennai
05.2017 - 11.2019
- Providing on-call batch support and various other tasks handling in shifts for 13 IMS dev/preprod regions, and making sure the system is up and running within the stipulated time and adhering to SLAs.
- Understand the business behind all jobs running in WGS claims, WGS, and ISG billing, and membership cycles.
- Monitored batch jobs and responded to alerts in a timely manner.
- Analyzed job logs to identify potential problems with applications or systems' performance.
- Configured various components of the IBM z/OS operating system, including JCL, TSO, ISPF, DB2, and IMS.
Education
Bachelor of Engineering - Mechanical Engineering
Government College of Engineering
Salem04-2017
Skills
- COBOL
- IMS support
- DB2 management
- Batch scheduling
- Incident management
- Job analysis
- Performance monitoring - SYSVIEW, Omegamon
- Change management
- Problem solving
- REXX scripting
- JCL expertise
- TSO and ISPF usage
- VSAM file handling
- Endevor tool
- Control-m scheduling
- Technical documentation
- Team collaboration
- Other Tools & Utilities: SPUFI, File Manager, Fault Analyzer, SAR
- Modernized tools: IDz, CMOD
- Code Management: GITLAB, UCD
Languages
Tamil
First Language
English
Upper Intermediate (B2)
B2
Certification
AHM 250 certification
IBM Developer for z/OS (IDz) basics as part of mainframe modernization
Healthcare Insights and Solutions (Bronze) badge
Timeline
Application Developer
IBM India Pvt. Ltd
09.2023 - Current
Senior Software Engineer
Carelon Global Solutions India LLP
12.2019 - 08.2023
Application Development Analyst
Accenture Solutions Pvt. Ltd
05.2017 - 11.2019
Bachelor of Engineering - Mechanical Engineering
Government College of Engineering