Reading books, Gardening, Travelling
Shanu Begum
Operational Manager
Hyderabad
Summary
Accomplished Operational Manager with a proven track record at Vkan Pharma Solutions Pvt Ltd, enhancing operational efficiency and customer satisfaction. Expert in strategic planning and conflict resolution, I've successfully led teams to exceed performance goals. Skilled in budgeting and fostering vendor relationships, my approach has consistently driven profitability and streamlined supply chain operations.
Overview
2024
2024
years of professional experience
3
3
Languages
Work History
Operational Manager
Vkan Pharma Solutions Pvt Ltd
- Mentored staff members on best practices, fostering a culture of continuous improvement within the organization.
- Implemented innovative solutions to address operational challenges, leading to increased efficiency and reduced costs.
- Demonstrated expertise in conflict resolution through mediating disputes between team members or departments, facilitating a harmonious work environment.
- Increased customer satisfaction with consistent quality control measures and proactive issue resolution.
- Coordinated efforts among various departments to effectively manage resources and meet project deadlines consistently.
- Analyzed data trends to identify areas for process improvement, ultimately driving higher levels of performance across all departments.
- Improved team productivity through effective communication, training, and performance evaluations.
- Successfully managed change initiatives by effectively communicating expectations clearly among affected individuals or groups.
- Optimized inventory management strategy through accurate forecasting and demand planning methodologies.
- Developed strong relationships with vendors, resulting in better pricing negotiations and improved service levels.
- Streamlined operational processes by implementing efficiency improvements and reducing waste.
- Played a pivotal role in enhancing overall operational excellence by identifying inefficiencies within existing systems/processes and implementing targeted interventions.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Increased profit by streamlining operations.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Operational Manager
Poonam Pharma Distributor
09.2017 - 03.2023
Sales Associate
Medicare Galaxy LLP
04.2010 - 08.2018
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
Bachelor Of Commerce - Accounting And Finance
Saint Moses High School
Hyderabad 06.2015
Skills
Performance Evaluations
Budgeting and forecasting
Budgeting
Business administration
Fluent in Language
Strategic planning
Cross-functional communications
Employee relations and conflict resolution
Business planning
Project Management
Operations management
Supply Chain Management
Work flow planning
Project planning and development
Supply chain distribution
Vendor sourcing
Natural leader
Negotiation
Logistics Management
Distribution center management
Sales background
Finance background
Purchasing and procurement
Supply chain logistics
Staff Management
Procurement and sales
Interests
Timeline
Operational Manager
Poonam Pharma Distributor
09.2017 - 03.2023
Sales Associate
Medicare Galaxy LLP
04.2010 - 08.2018
Operational Manager
Vkan Pharma Solutions Pvt Ltd
Bachelor Of Commerce - Accounting And Finance
Saint Moses High School