Shanu Duggal
Head of Project Delivery, Customer Support, and Sales
Alternate no- 8700642231,DL
Summary
Dynamic Senior Customer Support & Sales Manager at RishtaSite.com, adept at elevating customer satisfaction and driving sales growth through strategic initiatives. Proven expertise in training and mentoring teams, alongside strong communication skills, has consistently enhanced operational efficiency and client relationships. Committed to delivering exceptional results and fostering a collaborative work environment.
Overview
10
10
years of professional experience
Work History
Head – Projects & Client Operations
Allied Axis Business Solutions
Faridabad
07.2023 - 08.2025
- Spearheaded development and launch of custom app and CRM system, enhancing documentation efficiency.
- Designed and implemented comprehensive service processes for creative design and digital solutions.
- Led cross-functional team to ensure timely project delivery while tracking client satisfaction and payments.
- Conducted onboarding and training sessions to align team performance with KPIs and maintain quality.
Hearing Care Sales Manager
Hear.com/Audibene
Gurgoan
07.2020 - 05.2023
- Counseled patients on hearing issues, developing tailored solutions based on business requirements.
- Collaborated with audiologists to ensure precise fitting of products for clients.
- Resolved customer issues through effective coordination with technical support teams.
- Educated clients about hearing aid features and functionality.
- Managed client inquiries and scheduled appointments to enhance service efficiency.
Research and Country Advising Manager
Global Opportunities Pvt. Ltd.
07.2016 - 05.2020
- Monitored team performance and ensured adherence to reporting protocols.
- Conducted research on universities across multiple countries.
Maintained Risk Assessment Process for students to identify potential issues. - Facilitated team meetings to establish project goals and timelines.
- Trained & mentored junior staff, enhancing professional growth and unity.
Data Researcher
Eli Research India Pvt. Ltd.
07.2015 - 05.2016
- Executed e-mail appending to enhance database accuracy.
- Conducted data research from various sources to ensure completeness.
- Collaborated with cross-functional teams for data source validation.
- Trained junior researchers on effective data collection techniques.
Education
BBA II (Industry Integrated) -
DAV Institute of Management
Faridabad, HaryanaHigher Secondary - Commerce with Informatic Practices
Holy Child Public School
FaridabadSenior Secondary -
Holy Child Public School
FaridabadSkills
- Project and workflow management
- Team leadership and collaboration
- Client communication and escalation
- Training and mentoring
- Client relationship management
- Performance tracking
- Process optimization
- Operational excellence
- Cross-functional coordination
- Scrum mastery
Areas Of Interest
- Professional Development
- Leadership & Teamwork
- Creativity & Innovation
- Technology & Data
- Service Excellence and Issue resolution
- Customer Journey Mapping & Escalation Management
Languages
Hindi
First Language
English
Proficient (C2)
C2
Punjabi
Advanced (C1)
C1
Accomplishments
- Awarded Employee of the Year continuously for two years straight
Timeline
Head – Projects & Client Operations
Allied Axis Business Solutions
07.2023 - 08.2025
Hearing Care Sales Manager
Hear.com/Audibene
07.2020 - 05.2023
Research and Country Advising Manager
Global Opportunities Pvt. Ltd.
07.2016 - 05.2020
Data Researcher
Eli Research India Pvt. Ltd.
07.2015 - 05.2016
BBA II (Industry Integrated) -
DAV Institute of Management
Higher Secondary - Commerce with Informatic Practices
Holy Child Public School
Senior Secondary -
Holy Child Public School