shanu duggal

• Handled escalated customer complaints professionally, resolving conflicts promptly and maintaining relationships with clients.
• Increased sales revenue by developing and implementing effective sales strategies.
• Elevated customer satisfaction and loyalty by taking ownership of customer issues and following through to resolution.
• Completed performance evaluations and rectified issues to service clients and more effectively meet KPIs.
• Managed customer service effectiveness by monitoring performance and assessing metrics.
• Monitored employee performance to identify areas for improvement and additional training needs.
• Coached employees to develop strong customer support skills to minimize process issues and meet customer expectations.
• Supported the sales department by achieving all sales targets and contributing to overall company development
• Handled customer relations issues, enabling quick resolution, and client satisfaction.

• Support Sales Function with operations in accomplishing business objectives
• Counseling Clients and guide them regarding proper process for relocation of pets whether domestic or international
• Keeping proper Follow-ups with employees regarding sales and after service.

• Counsel patients and providing solutions regarding hearing problem
• Make appointments and make patients visit to clinic
• Act as a mediator between partner clinics and patients.

• Follow up on leads and explaining them concept of edtech and providing knowledge about platform
• Guiding and counseling students through telephonic and video conference sessions.

• Keep check on employees under my team and follow proper reporting
• Research on Universities of different countries
• Maintain the Risk Assessment Process of Students.

• E-Mail Appending
• Data Research from database.

Division: First Division

• Percentage: 80
• Board: Central Board of Secondary Education

• Percentage: 74
• Board: CBSE