Shanu George
Kottayam
Summary
Seasoned auditing professional knowledgeable about risk aversion strategies, cost reduction options and financial processes. Decisive and persuasive communicator with proven problem-solving, leadership and planning abilities.
Overview
8
8
years of professional experience
Work History
Internal Auditor
Muthoot Finance
08.2023 - Current
- Performed internal audits of financial and departmental operations, developing risk assessments and conducting process walkthroughs for compliance with documented processes.
- Documented recommendations to improve internal controls.
- Explained risk and compliance concepts to managers and executives.
- Investigated discrepancies discovered during auditing process.
- Identified and reported audit issues.
- Guided departments in developing remediation plans based on audit findings and recommendations.
IT Support Technician
Hotel Emerald Regency
06.2016 - 07.2023
- Implemented new system for tracking IT issues, resulting in 20% decrease in resolution time and improved user satisfaction
- Resolved 95% of help desk tickets within SLA, reducing downtime and increasing productivity for 500+ end users
- Identified and fixed network connectivity issues, reducing downtime by 30% and increasing team efficiency.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
Education
BCA in Computer Programming, Specific Applications -
Mahatma Gandhi University
03.2016
Skills
- Adobe Photoshop
- Computer Hardware
- Computer Hardware Installation
- Computer Hardware Troubleshooting
- Hardware Diagnostics
- Hardware Installation
- IT Hardware Support
- JavaScript
- JQuery
- Networking
- Software Installation
- Troubleshooting
- Wireless Networking
- Regulations and compliance
- Policy compliance
- Daily Reporting
Additional Information
- Implemented new system for tracking IT issues, resulting in 20% decrease in resolution time and improved user satisfaction.
- Resolved 95% of help desk tickets within SLA, reducing downtime and increasing productivity for 500+ end users.
- Identified and fixed network connectivity issues, reducing downtime by 30% and increasing team efficiency.
State
KERALA
Personal Information
Title: IT Technician
City
KOTTAYAM
Languages
Malayalam
Bilingual or Proficient (C2)
Timeline
Internal Auditor
Muthoot Finance
08.2023 - Current
IT Support Technician
Hotel Emerald Regency
06.2016 - 07.2023
BCA in Computer Programming, Specific Applications -
Mahatma Gandhi University
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