Shanu Khan
New Delhi
Summary
Experienced and growth-driven retail professional with 7+ years in the apparel industry at Levi's, starting as a Stylist & then served as an Assistant Store Manager & currently serving as an Store Manager. Proven track record in delivering exceptional customer service, leading high-performing teams, and driving store profitability. Seeking to further contribute to a dynamic retail organization by leveraging my deep product knowledge, leadership skills, and operational expertise to enhance brand success and customer satisfaction.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
Work History
Store Manager
Levi's Strauss & Co.
06.2025 - Current
- Led a team of associates to deliver exceptional customer service experiences.
- Trained new employees on sales techniques and product knowledge.
- Oversaw inventory management and organized stock replenishment processes.
- Conducted performance evaluations and provided constructive feedback to staff.
- Analyzed sales reports to identify trends and adjust merchandising strategies accordingly.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Prepared monthly reports on sales figures, expenses, profits.
- Established customer service standards and monitored staff compliance.
- Developed strategies to maximize sales and profitability.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Assistant Store Manager
Levi's Strauss & Co.
10.2022 - 06.2025
- Assist in overseeing daily store operations to ensure exceptional customer service, and smooth retail performance.
- Support the Store Manager in achieving sales targets, managing inventory, and executing visual merchandising standards.
- Lead, train, and motivate a team of sales associates to deliver the Levi's brand experience and meet KPIs.
- Handle customer concerns professionally, ensuring high levels of customer satisfaction and retention.
- Contribute to recruitment, scheduling, and performance reviews of team members.
- Ensure adherence to company policies, safety guidelines, and operational procedures.
- Coordinated inventory management and restocking processes efficiently.
Fashion Consultant
Levi's Strauss & Co.
02.2017 - 10.2022
- Advised customers on style choices and product selections.
- Conducted in-store presentations to showcase new collections.
- Collaborated with team to enhance visual merchandising displays.
- Assisted in training new consultants on best practices.
- Maintained up-to-date knowledge of industry trends and competitor offerings.
- Assisted customers in finding clothing sizes or styles when needed.
- Maintained a professional attitude at all times while dealing with challenging situations or difficult customers.
- Maintained a high level of professionalism while interacting with clients in person or via telephone.
- Trained new employees on customer service standards, sales techniques, and product knowledge.
- Handled inquiries from both customers and staff regarding fashion topics such as colors, fabrics, silhouettes.
- Leveraged upselling opportunities on clothing, shoes, and accessories to maximize brand sales.
- Assessed customer's wardrobe needs while also promoting current seasonal lines.
- Determined client style requirements.
- Strong Performance in terms of KPI'S, Sales Performance etc.
Customer Care Associate
Aircel Telecom
01.2013 - 01.2016
- Handled high-volume inbound customer calls, resolving queries related to mobile services, billing, network issues, and value-added services.
- Provided prompt and efficient solutions, ensuring customer satisfaction and retention.
- Met and exceeded performance targets including average handling time, customer satisfaction score, and first call resolution.
Education
C.B.S.E - 10th
G.B.S.S
New Delhi 06.2012 - 03.2013
Bachelor In Commerce -
Delhi University
New Delhi12.2020
C.B.S.E - 12th
S.R.S.D Sen Sec School
Lajpat Nagar,New Delhi12.2016
Skills
- Team Leadership & Staff Development
- Customer relationship management
- Customer Service Excellence
- Retail Operations Management
- Visual Merchandising & Store Layout
- Sales Analysis & KPI Tracking
- POS & Retail Software (eg, Xstore, Omni, etc)
- Inventory & Stock Control
- Brand Representation & Compliance
- Fashion and Styling
- Team Leadership & Mentorship
- Customer Behavior & Retail Psychology
- Traveling and Exploring Cultures
- Continuous Learning & Skill Development
Hobbies and Interests
- Traveling and Exploring Cultures
- Continuous Learning & Skill Development
Activities
- Conducted regular product knowledge and styling sessions for team members to enhance customer service and brand experience.
- Led floor sets and in-store visual changes during new season launches and promotional events.
- Supported recruitment drives and onboarding of new employees at the store level.
- Coordinated and supported national and international visits of senior leadership, including the CEO, CFO, Country Head, and other key executives.
Timeline
Store Manager
Levi's Strauss & Co.
06.2025 - Current
Assistant Store Manager
Levi's Strauss & Co.
10.2022 - 06.2025
Fashion Consultant
Levi's Strauss & Co.
02.2017 - 10.2022
Customer Care Associate
Aircel Telecom
01.2013 - 01.2016
C.B.S.E - 10th
G.B.S.S
06.2012 - 03.2013
Bachelor In Commerce -
Delhi University
C.B.S.E - 12th
S.R.S.D Sen Sec School