Shanu Rajput
Chandigarh
Summary
Dynamic Relationship Manager with 2.5 years at Pozitive Energy, excelling in client satisfaction and loyalty. Leveraged strong communication and problem-solving skills to resolve issues and enhance service quality. Successfully trained junior staff, fostering a collaborative environment and achieving high performance metrics. Committed to delivering exceptional customer experiences. Professional and dedicated team player experienced in overseeing operations of individual and multi-unit facilities. Develops successful programs to improve profitability. Seeking new position with exciting challenges where great skills will be valued.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Relationship Manager
Pozitive Energy
Chandigarh
09.2022 - Current
- 2.5 Years experience in Pozitive Energy in an International process as a Relationship Manager.
- Managed daily operations including scheduling appointments, coordinating meetings and preparing agendas.
- Addressed customer questions and concerns regarding products and services.
- Provided training sessions for colleagues on best practices.
- Managed portfolio of client accounts, ensuring high levels of satisfaction and loyalty.
- Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
- Led training sessions for junior relationship managers on client service best practices.
- Generated reports regarding customer interactions, performance metrics, and revenue goals.
- Resolved client issues and complaints promptly, maintaining trust and loyalty.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Customer Care Executive
Teleperformance
Mohali
09.2019 - 10.2020
- 1 Year experience in teleperformance in an international process.
- Conducted customer satisfaction surveys and recommended product improvements to management based on feedback.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained high satisfaction score by consistently resolving first-call issues.
Education
PG Diploma - Vedic Astrology
Shree Maharishi College Of Vedic Astrology
UdaipurSkills
- Vedic astrology
- Astrological charting
- Relationship management
- Customer service
- Problem solving
- Multitasking
- Listening skills
- Empathy
- Psychological stress
- Active listening
- Communicaltion Skills
Computer Knowledge
Windows, MS office, MS Excel
Languages
- Hindi
- English
- Punjabi
Hobbies and Interests
- Learning
- Reading
- Sports
- Interacting with people
Disclaimer
I hereby declare that the information mentioned above is true to the best of my knowledge.
Attributes
- Effective communication skills, easily strike a conversation with anyone.
- Willingness to learn in life.
- Dedicated to effectively prioritising and managing time by allocating tasks and activities.
- Hardworking
- Can manage the critical situations easily.
- Good Verbal communication skills
- Positive approach
Personal Information
- Father's Name: Mr Ashwani Kumar
- Date of Birth: 09/10/99
- Nationality: Indian
- Marital Status: Single
Languages
Hindi
First Language
English
Proficient (C2)
C2
Punjabi
Intermediate (B1)
B1
Accomplishments
I have been awared with the best employee of the month for resolving the maximum number of queries in a month.
Certification
- I am a certified pranic healer.
- I am certified as the best employee of the month
Timeline
Relationship Manager
Pozitive Energy
09.2022 - Current
Customer Care Executive
Teleperformance
09.2019 - 10.2020
PG Diploma - Vedic Astrology
Shree Maharishi College Of Vedic Astrology
Similar Profiles
Shaini SoodShaini Sood
Operations at Pozitive EnergyOperations at Pozitive Energy
RYAN FERNANDESRYAN FERNANDES
Senior Relationship Manager at Pozitive Electricity & Gas Pvt LtdSenior Relationship Manager at Pozitive Electricity & Gas Pvt Ltd
Tony KellyTony Kelly
Asset Inspector,pole Nailing at Energex ,Ergon Energy,Evo Energy, Essential EnergyAsset Inspector,pole Nailing at Energex ,Ergon Energy,Evo Energy, Essential Energy
Harsh KumarHarsh Kumar
Pharmacist Helper at NAPharmacist Helper at NA
Amreen RandhawaAmreen Randhawa
Copywriting Intern at Obladi CreativesCopywriting Intern at Obladi Creatives