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Professional Senior RCM Team Leader with more than a decade of experience in US healthcare, working across physician billing and hospital billing, with strong end-to-end revenue cycle exposure. Built a solid foundation in core RCM operations before progressing into supervisor and team lead roles. Played a key role in new project onboardings, go-lives, and operational transitions across multiple organizations.
Trusted leader for offshore delivery, managing multi-location and hybrid teams across Hyderabad, Chennai, Mohali, Noida, and WFH models. Known for ownership, execution strength, and consistently supporting stable, compliant revenue cycle operations for U.S. healthcare clients.

Experienced leader with a strong background in organizational leadership and personnel management, skilled in driving operational efficiency and continuous improvement. Proven ability to manage complex projects and enhance team performance through innovative problem-solving. Seeking a challenging role where I can leverage my skills and experience to contribute to the success of a dynamic organization.

Dynamic and accomplished Technical Support Manager with a robust track record spanning over 5 years as a Technical Support Engineer (across L1, L2, and SME tiers) followed by 4 years in team leadership and management roles. Renowned for driving excellence in customer service and adeptly resolving intricate technical challenges within demanding and evolving environments. Proficient in orchestrating the implementation and refinement of support protocols to optimize operational efficiency and elevate client satisfaction levels. Skilled in fostering collaborative relationships with multifaceted teams and stakeholders to realize strategic organizational objectives. Possessing exceptional leadership acumen and communication prowess to inspire and guide team members towards sustained success. Actively pursuing a stimulating Technical Support Managerial position to leverage my expertise in catalyzing continuous enhancement across support frameworks.

A seasoned leader with a proven track record at Hexaware Technologies, I excel in coaching and team leadership, significantly enhancing team performance and motivation. My expertise in daily workflow improvement and mentoring has fostered a culture of continuous learning, achieving strategic goals through the development of comprehensive training programs.

Shanwaj Shah

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Senior Team Leader

SME Team Leader

Athena BPO PVT LTD

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Graduation - Commerce

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Senior Team Leader

Graduation - Commerce

SME Team Leader

Athena BPO PVT LTD

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