Shanya McCloud
Indianapolis
Summary
Dedicated and reliable Customer Service Associate with over 3 years of experience in delivering excellent customer support in fast-paced retail environments. Known for strong punctuality, a calm and observant nature, and the ability to engage effectively with diverse customers. Conquered personal challenges such as fear of heights and shyness, showcasing a commitment to growth and adaptability. Seeking an opportunity in a hands-on, team-oriented environment where professionalism, employee development, and a positive workplace culture are valued. Eager to step outside of comfort zones, learn new skills, and contribute meaningfully to a dynamic team.
Overview
1
1
year of professional experience
Work History
Customer Service Specialist
Lowe’s
Indianapolis
04.2024 - Current
- Collaborated with team members to address customer concerns and resolve issues.
- Maintained organized product displays to attract customers and promote sales.
- Handled returns and exchanges according to company policies for customer satisfaction.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Fulfillment Associate
Lowe’s Home Improvement
Indianapolis
04.2024 - Current
- Organized inventory and ensured accurate stock levels for customer orders.
- Operated forklifts and pallet jacks to move products efficiently.
- Collaborated with team members to fulfill orders and maintain workflow.
- Assisted in training new associates on safety protocols and operational procedures.
- Communicated effectively with supervisors regarding inventory needs and issues.
- Operated handheld scanners to track merchandise throughout fulfillment process.
- Filled orders according to defined standards using standard picking system.
- Followed proper packaging requirements depending on order size and type.
- Verified orders for accuracy and completeness, ensuring all necessary components were included.
- Loaded items onto pallets or into containers for shipment.
Education
High School Diploma -
Ben Davis Highschool
Indianapolis, IN06-2023
Skills
- Customer-focused
- Interested in learning
- Yearn for being a successful salesperson
- Punctuality
- Reliability
- Creativity
- Great energy
- Detail oriented
- De-escalation techniques
- Technical support
- Positive and professional
- Multi-task management
Timeline
Customer Service Specialist
Lowe’s
04.2024 - Current
Fulfillment Associate
Lowe’s Home Improvement
04.2024 - Current
High School Diploma -
Ben Davis Highschool