Shaonli Dasgupta

Patient Portal

• Developed Comprehensive Workflow: Spearheaded the design of an intuitive patient portal workflow, collaborating closely with a UX designer to ensure user-friendly screens and comprehensive data integration.

• Client Engagement: Effectively presented the designs to the client, securing prompt approval.

• Implementation and Quality Assurance: Partnered with development and QA teams throughout the implementation phase, ensuring seamless execution and high-quality standards.

• User Acceptance Testing: Conducted thorough UAT to validate functionality and user experience, ensuring the portal met all requirements before launch.

Provider Portal - Fertility

• End-to-End Workflow Design: Designed a streamlined workflow for the fertility provider portal, working in tandem with a UX designer to create user-centric screens and precise data points.

• Client Approval: Successfully presented the portal design to the client, obtaining their approval and buy-in.

• Collaborative Execution: Facilitated smooth communication and coordination among development and QA teams to ensure a flawless implementation.

EHR Lab Interface - Fertility

• Workflow Innovation: Created an efficient workflow for the EHR-Lab interface, ensuring optimal data flow and usability by collaborating with a UX designer.

• Client Presentation and Approval: Delivered a compelling presentation of the design to the client, achieving their approval.

• Cross-Functional Collaboration: Worked closely with development and QA teams to oversee the implementation process, maintaining high standards and ensuring successful integration.

Delivered tailor-made training modules attuned to the organization's unique needs.

The curated training modules encompass the following concepts:

• Healthcare settings of care like Ambulatory and post-acute care
• Health Insurance concepts, different payer types like Medicare/Medicaid
• Population Health and value-based care, ACO, Payment models (P4P, Bundled Payment model, etc)
• Healthcare reforms like HIPAA, HITECH, MU, MACRA
• Understanding EHR modules like Appointment Scheduling, CPOE, ePrescription, CDSS
• Health data standards like EDI, Coding systems like ICD/CPT codes, HL7, FHIR, Smart on FHIR

Business Analysis:

• Requirement gathering, analysis and documentation of client business requirements for a Care Management Solution.
• Provided training to project teams emphasizing real-world business use cases.
• Crafted impactful onboarding materials, including mind maps.

Content Creation:

• Contributed to articles/blogs on Healthcare Interoperability including FHIR, SMART on FHIR, CDS Hooks, CMS Interoperability mandates and so on.
• Created content for FHIR API documentation that documented platform APIs which provides a single endpoint for accessing various FHIR resources from multiple sources like EHRs, Payors, Lab Systems etc
• Created content for Wellness Data Integration Platform that can be used to securely access and share health and fitness data across various Android and iOS devices.
• Links for some published articles:

https://healthviva.substack.com/p/patient-matching-fixing-an-identity

https://healthviva.substack.com/p/understanding-smart-on-fhir

https://healthviva.substack.com/p/from-ehr-meaningful-use-to-macramipsthe

• Content creation: Contributed articles and content for online courses based on FHIR and OpenEHR technologies
• Clinical Modeling: Contributed to clinical modeling activities using OpenEHR based tool.
• Links for some published articles:

https://blog.medblocks.org/ayushman-bharat-digital-mission-ushering-in-the-upi-moment-of-healthcare/

https://blog.medblocks.org/cms-interoperability-and-patient-access-final-rule/

https://blog.medblocks.org/fhir-poised-to-gain-centre-stage-with-the-cms-onc-health-interoperability-mandates-part-1/

Automation of ACW through Machine Learning/NLP module

• Requirement gathering with client-US Healthcare Insurance domain
• Analyze all the audio and the call transcripts of the client contact centers
• Categorize the call transcripts into categories of Health plan Eligibility, Benefit Verification, Claims, General Inquiries
• Extract regex rules for call categorization in order to train the model
• Identify other important information spoken in the call, extract that information, and then extract regex rules/patterns to train the model for that information to be captured from future calls

Chatbot/Virtual Assistant in Health plan Member portal

• Analyze the chat transcripts of the Members with live agent
• Extract the Intents, and entities/slots from the transcripts
• Build the Intent-response from the existing chats
• Extract the patterns for each intent to train the model

Customer Engagement Management Platform using Blockchain Technology

• Assisted in Project Conceptualization phase: Involved in Problem analysis and preparing Project Concept document
• Created market analysis document with breakdown of modules/features of available engagement management platforms
• Created dynamic prototypes for admin screens of Engagement platform
• Involved in brainstorming appropriate Blockchain to be implemented: Public versus Permissioned/Private Blockchain
• Performed analysis of how to create rules in Smart Contract and implement smart contract on Blockchain

Data analysis/visualization tool for Hospital Emergency Dept

• Client requirement analysis/documentation
• Increased credibility and client awareness by developing articles and newsletters
• Client demo/training
• Collaborated on all stages of product development lifecycle, from requirements gathering to production releases
• Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic, and sales
• Created software documentation and training powerpoint

Provider performance management application in Population Health

• Requirement gathering meetings with Strategists/Clients followed by requirement documentation
• Agile ceremonies like Scrum, Sprint planning, review meetings, Sprint demos and retrospective meetings
• Deployment testing per iteration
• Created workflow diagrams to clearly demonstrate Product workflows
• Tested functional compliance of company products
• Collaborated on all stages of systems development lifecycle, from requirements gathering to production releases
• Iteration demos
• Domain training
• Implementation of HIPAA compliance (Access Control, Audit Controls, Multifactor Authentication)

Dental Portal and mobile apps for health education

• Requirement gathering meetings with Clients followed by requirement documentation (Use cases/User stories/functional specs)
• Created functional flows for application design using MS Visio, and wireframes using Azure software tool
• Prioritized items to be developed and tested
• Performed UAT, and reviewed test cases
• Collaborated on all stages of product development lifecycle, from requirements gathering to production releases
• Client demos

Modules in EHR/PHR/Medical Transcription/Nursing Application

• Created BRD, and documented requirements as use cases/users stories
• Conducted Web-ex sessions for client trainings
• Analyzed EMR against MU regulations for MU compliance
• Composed whitepaper on Meaningful Use of HIT/created training material for onboarding of new resources