Shaptarshi Mitra

1) Deloitte USI PMO (Cyber Projects)

Responsibilities:

• Managed project reporting and compliance tracking for cyber projects.
• Maintained the dashboard, conducted a risk assessment, and analyzed which deliverables are going toward risk for leadership review.
• Managing risk registers, issue logs, and a remediation tracker to ensure timely closure.
• Ensuring proper documentation work weekly to keep records.
• Managed client relationships through regular check-ins and updates on project progress.
• Collaborated with 14 cross-functional teams to successfully deliver comprehensive solutions for clients.
• Developed and maintained strong client relationships, ensuring high levels of satisfaction and repeat business.
• Developed effective improvement plans in alignment with goals and specifications.
• Managed weekly calls with leadership, client, and on-shore team to update with weekly status.

2) Contract Compliance Projects

Responsibilities:

• Conducted a contract audit and documented the findings.
• Created audit documentation reports and evidence for management and client review.
• Conducted due diligence and identified areas of improvement for clients' operations, implementing targeted solutions to increase productivity.

3) Production audit with general controls.

Responsibilties:

• Conducted various tests for the media industry, such as invoice testing, box rental testing, asset testing, and accounts payable testing, with general controls.
• Documented the audit process, test results, and control effectiveness.
• Coordinated with the stakeholders to implement remediation actions and compliance follow-ups.
• Take a weekly call with the client and onshore team to update the completeness status, discuss and remove roadblocks ahead, and plan the deliverables.

PMO & Incident Management

Responsibilities: PMO.

• Met month-end reporting objectives and deadlines.
• Identified modifications to processes and procedures that would promote better efficiency.
• Supervised team of process associates to enhance accountability, develop professional skills and improve efficiency.
• Ensure that the deliverables remain on track and track deliverables that are going to be delivered.
• Coordinate with leadership and ensure project roadblocks are removed for faster delivery of projects.

Responsibilities: Incident Management.

• Assigning tickets to different teams and assignee members.
• Coordinate with different teams to ensure the ticket remains in a resolved status.
• Proactively monitoring ticket priority, such as P1, P2, P3, and P4, ensures that no escalation happens.

IT - Asset Management

Responsibilities:

• As a fresher, I was responsible for asset management tracking, and responsible for device management.
• Track IT assets daily from procurement to disposal, manage assets that are properly deployed, transferred, and retired.
• Ensure IT assets meet the regulatory and security compliance, along with vendor compliance.
• Work with IT-support teams while auditing assets.
• Generate report on asset status, utilization, replacement and upgrades