Sharad Chavan

Technical Lead with extensive experience at Tata Consultancy Services Ltd, specializing in infrastructure operations and team management. Achievements include significant improvements in IT service management and customer relationship enhancement. Proficient in ServiceNow and issue troubleshooting, showcasing adaptability and effective communication to achieve operational excellence.

• Infrastructure operations
• Team management
• IDAM

Tools used

• ServiceNow
• SolarWinds
• Meraki
• ISAMS

Monitoring global network alerts on the SolarWinds monitoring tool

Create incidents upon alert validation in the monitoring tool against the correct configuration item (CI)

Troubleshooting the device, interfaces down alerts for the networking devices

Perform SOP-based changes, e.g. Device add, remove from monitoring

Perform changes for Cisco and Meraki devices' configuration

Handling the Meraki Dashboard tool for alerting issues

Firmware upgrades for all the network devices, security appliances, wireless, and switches

Raising the change request to perform the upgrade activities

Port moment for VLANs

Providing support for network-planned activity, like managing or unmanaging the nodes, taking backups of network devices, and later resuming the network

Daily report update: device check report, SLA report, etc

Escalate and try to resolve the long-pending tickets or issues, supporting user ID management through Active Directory, which includes ID creation, ID extension, security group addition, RBAC management, while maintaining the principle of least privilege Dealing with service account management, NEP process with proper approvals, DL creation or modification, server administrator, and RDP access Dealing with all expedites and escalation in a timely manner and coordinating with other teams for the process improvement and providing high level of support on all problem tasks.