Hi, I’m
Sharad Choubey
Director - Organization Development
Bengaluru,KA
Summary
Dynamic strategic leader with over 18 years of experience in driving enterprise-wide learning, leadership development, and talent management initiatives within global organizations. Expertise in establishing robust L&D governance models, enhancing succession pipelines, and aligning leadership capability frameworks with business growth objectives. Proven track record as an internal consulting partner to senior stakeholders, delivering measurable impact through the integration of performance management, optimization of operational processes, and data-driven decision-making. Recognized for successfully scaling cross-regional teams, optimizing learning portfolios, and strengthening leadership bench strength while maintaining compliance and operational excellence.
Overview
20
years of professional experience
Work History
Director & Country Head - Organization Development
07.2023 - Current
Job overview
- Directed L&D governance and operating model for multi-region teams, aligning leadership, succession planning, and talent development with strategic growth and compliance expectations.
- Rationalized leadership and learning portfolio, optimizing L&D spend by 10–15% through governance-led program prioritization, process standardization, and operational process management.
- Partnered with senior stakeholders as internal consulting advisor on talent management, defining leadership transition management frameworks and improving leadership bench readiness by -30%.
- Led global stakeholder management and people management for cross-country leadership programs, strengthening succession planning pipelines and enabling scalable, inclusive leadership development.
- Embedded performance management and talent development standards into on-the-job learning & development, improving leadership performance consistency by -15–20%.
- Oversaw training data management & reporting for leadership programs, informing governance decisions on program continuation, redesign, or retirement.
Deloitte
Executive Manager
11.2022 - 07.2023
Job overview
- Led and scaled a 16–member L&D team, overseeing project coordination and people management to deliver enterprise-wide leadership and talent development initiatives.
- Advised global business leaders on talent management and performance management, aligning learning roadmaps with strategic priorities and measurable outcomes.
- Managed stakeholder management across service lines, ensuring learning interventions supported governance expectations and consistent leadership transition management.
- Drove operational process management for program design & facilitation, standardizing execution templates and review rhythms across regions.
24 7.ai
Senior Manager - Organization Development
04.2018 - 10.2022
Job overview
- Facilitated monthly development meetings to deploy business-aligned training programs, resulting in 100% certification of leaders and strengthened organizational capability.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
Infosys BPO
Assistant Manager
06.2014 - 04.2018
Job overview
- Led large-scale process training & upskilling for ~1,600 employees across multiple locations, ensuring consistent on-the-job learning & development.
- Owned training governance, process compliance & auditing, and training data management & reporting, enabling disciplined operational process management.
- Managed large-scale pre-process training operations at the Mysore site, onboarding and enabling ~6,500 trainees annually, ensuring speed-to-floor readiness and compliance with client expectations.
- Managed vendor relationship management for training partners, balancing quality, scalability, and cost while maintaining clear governance expectations.
Pearl Group
Training and Operations Manager
10.2012 - 10.2013
Job overview
- Managed training & operations management for a multi-country start-up environment (India, Sri Lanka and Myanmar), establishing process standardization and governance for new hire readiness.
- Developed SOPs and training frameworks to support talent development, succession-aligned bench building, and consistent process adoption.
- Maintained training data management & reporting for new hires, informing leadership on program effectiveness and compliance adherence.
eClerx Pvt Limited
Training Lead
03.2012 - 09.2012
Job overview
- Delivered new hire process training & upskilling and client certification & compliance programs, ensuring role readiness and adherence to standards.
- Conducted process compliance & auditing and training data management & reporting, providing insight into learning effectiveness and operational risks.
- Designed competency-based certification and program design & facilitation frameworks, supporting structured talent development.
WNS
Trainer
08.2006 - 03.2012
Job overview
- Progressed from Agent to Process Trainer, demonstrating strong domain expertise and capability growth.
- Managed upskilling, on-the-job training, and client certifications in the Utility vertical, enhancing employee proficiency and compliance with client standards.
Education
SymbiosisPune
Master of Business Administration, EPGDBM
01.2010
M.P. Christian College of EngineeringBhilai
Bachelor of Engineering from Electrical Engineering
01.2006
Skills
Governance, Operations & Vendor Management: Project Coordination, Vendor Relationship Management, Operational Process Management, Process Standardization, Process Compliance & Auditing, Training Data Management & Reporting, Training & Operations Management, Client Certification & Compliance, Vendor Management
Learning & Development: Talent Management, Talent Development, Program Design & Facilitation, Process Training & Upskilling, On-the-Job Learning & Development, Leadership Transition Management, Succession Planning, Performance Management
Stakeholder & People Leadership: Stakeholder Management, People Management, Team Management, Internal Consulting, Strategic Thinking, Facilitation, DEI
Performance Management, People Management, Leadership Coaching and Development, Succession Planning, Internal Consulting, Team Management, Design Thinking, Strategizing and Execution, Adult learning design, develop and delivery, Stakeholder Management, Competency Development and Certification frameworks, Operations Management, eLearning
Problem-solving
Project management
Team management
Accomplishments
- Recognized as Business Leader of the Year for two consecutive years at 24 7.ai for translating strategy into measurable execution outcomes.
- Earned Deloitte’s COE Award in under a year for driving high-impact business governance and performance excellence.
Timeline
Director & Country Head - Organization Development
07.2023 - Current
Executive Manager
Deloitte
11.2022 - 07.2023
Senior Manager - Organization Development
24 7.ai
04.2018 - 10.2022
Assistant Manager
Infosys BPO
06.2014 - 04.2018
Training and Operations Manager
Pearl Group
10.2012 - 10.2013
Training Lead
eClerx Pvt Limited
03.2012 - 09.2012
Trainer
WNS
08.2006 - 03.2012
M.P. Christian College of Engineering
Bachelor of Engineering from Electrical Engineering
Symbiosis
Master of Business Administration, EPGDBM