Summary
Overview
Work History
Education
Skills
Timeline
AccountManager

Sharad Kumar Mishra

Senior Executive
Noida

Summary

I have more than 5 years of experience in Backend operation and Client/Customer support .


To seek and maintain full-time position that offers professional challenges utilising interpersonal skills, excellent time management and problem-solving skills.


Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Specialist

IQOR
Noida
02.2019 - 07.2022
  • Maintained and managed customer files and databases.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Remedied issues quickly and within parameters of company-mandated policies and procedures.
  • Asked open-ended questions to determine which products or services would be best fit for customer's needs.
  • Investigated and resolved accounting, service and delivery concerns.

Associate

FIS
Gurgaon
01.2015 - 09.2015
  • Provided primary customer support to internal and external customers.
  • Processed customer adjustments to maintain financial accounts.
  • Responded to customer requests for products, services and company information.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Developed and updated databases to handle customer data.

Associate

Aon Hewitt
Gurgao
12.2013 - 12.2014
  • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions.
  • Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
  • Posted payments to accounts and maintained records.

Process Associate

Genpact
Noida
02.2012 - 07.2013
  • Followed up with customers on unresolved issues.
  • Followed up on denials, late payments, extensions and other special circumstances.
  • Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
  • Acted as subject matter expert, answering internal and external questions and inquiries.
  • Resolved discrepancies in insurance payments by collaborating with carriers.

Education

Bachelor Of Arts - Arts

CSJMU
Kanpur

Skills

    Process improvements

undefined

Timeline

Specialist

IQOR
02.2019 - 07.2022

Associate

FIS
01.2015 - 09.2015

Associate

Aon Hewitt
12.2013 - 12.2014

Process Associate

Genpact
02.2012 - 07.2013

Bachelor Of Arts - Arts

CSJMU
Sharad Kumar MishraSenior Executive