Maya
Hi, I’m
SHARAD MAHALINGAM
E-Commerce Head
Chennai
Summary
Dedicated Digital Marketing and Sales professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
years of professional experience
5
years of post-secondary education
3
Languages
Work History
Aachi Masala Foods Pvt. Ltd., Chennai
Sr. E-commerce Manager (Aachi Group)
2022.10 - 2024.02 (1 year & 4 months)
Job overview
- Identified and communicated customer needs to supply chain capacity and quality teams
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives
- Managed and motivated employees to be productive and engaged in work
- Achieved departmental goals by developing and executing strategic plans and performance metrics
- Managed senior-level personnel working in marketing and sales capacities
- Developed and implemented business strategies to achieve business goals and stay competitive
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals
- Launched new products and services with thorough market research, leading to increased revenue growth
- Accomplished multiple tasks within established timeframes
- Successfully managed budgets and allocated resources to maximize productivity and profitability
- Increased Sales by 25 % in last fiscal year
Inbase Technologies, Chennai
E-commerce Business Head
2022.03 - 2022.09 (6 months)
Job overview
- Responsible for crafting and executing e-commerce strategy, leading teams, overseeing website development, and implementing digital marketing initiatives
- Also manages product management, performance analysis, cross-functional collaboration, and stakeholder relationships
- Ensures compliance, fosters leadership, and enhances customer experience.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
- Demonstrated leadership skills in managing projects from concept to completion
- Managed time efficiently in order to complete all tasks within deadlines
Fipola Retail India Pvt. Ltd., Chennai
E-commerce Business Head (Pan India)
2021.07 - 2022.02 (7 months)
Job overview
- Responsible for overseeing freelancers and agencies engaged in various aspects of project delivery, ensuring quality control, devising comprehensive business strategies, managing sales operations, addressing partner issues, orchestrating online events, providing clear website development instructions, conducting competitor and market trend analysis
- These efforts aim to drive sales, enhance brand recognition, and maximize profitability by staying ahead of industry trends and maintaining seamless collaboration.
- Increased Sales 10% in Fiscal quarter 2021
Ecom Adda, Chennai
E-commerce Business Architect / Owner
2018.03 - 2021.06 (3 years & 3 months)
Job overview
- Responsible for team management, quality control oversight, digital marketing supervision, strategic planning, sales management, customer support handling, event organization, brand introduction and promotion, website development guidance, procurement management, and competitor and market analysis
- These efforts aim to foster collaboration, maintain high standards, optimize digital presence, drive strategic growth, enhance sales operations, prioritize customer satisfaction, organize engaging events, introduce and promote brands effectively, provide clear development guidance, ensure efficient procurement, and stay ahead of market trends for sustained success.
- Built digitization roadmap of processes, policies, and data, and system changes to achieve business outcomes
Innovative Textiles, Chennai
E-Commerce Manager
2017.03 - 2018.02 (11 months)
Job overview
- Demonstrated products to show potential customers benefits and advantages and encourage purchases
- Prepared sales presentations for clients showing success and credibility of products
- Organized promotional events and interacted with community to increase sales volume
- Coordinated closely with customer service representatives to address inquiries promptly and effectively resolve issues related to online purchases
- Achieved 100% sales goals and service targets by cultivating and securing new customer relationships
- Managed accounts to retain existing relationships and grow share of business
- Helped find leading online retailers and platforms to connect with consumers
Maayas.in, New Delhi
E-Commerce Business Head
2015.10 - 2017.02 (1 year & 4 months)
Job overview
- Developed strong organizational and communication skills through coursework and volunteer activities
- Demonstrated respect, friendliness and willingness to help wherever needed
- Demonstrated high level of initiative and creativity while tackling difficult tasks
- Helped find leading online retailers and platforms to connect with consumers
Snapdeal.com, New Delhi
Imaging / Team Lead
2014.08 - 2015.09 (1 year & 1 month)
Job overview
- Responsible for leading team of 10 graphic designers
- Established Imaging Standard Operating Procedure to improve image quality
- Collaborating with account managers and sellers for effective product shoots and ensuring adherence to quality standards in image editing processes.
Amazon.com, Chennai
Imaging / Operations
2011.08 - 2014.07 (2 years & 11 months)
Job overview
- Responsible for editing images according to Amazon's standards
- Contributing to automation development for image processing using Java and Python
- Increased daily image processing capacity from 400-500 to 1500-2000 through automation and implementing new SOP for image processing and QC to enhance efficiency.
Alfeo India Technologies, Chennai
Co – Owner
2010.02 - 2011.07 (1 year & 5 months)
Job overview
- Co-founded and managed Business Process Outsourcing (BPO) venture specializing in international processes, overseeing operations for clients like Bell Canada and managing tasks related to UK and US debt management
- Developed websites and crafted engaging content for US and UK clients, optimizing online content through SEO analysis for enhanced visibility and marketing effectiveness.
- Our Team handled around 80 calls per day from Various customers.
O & S Associates, Chennai
3d & 2d Designer
2007.07 - 2009.12 (2 years & 5 months)
Job overview
- By utilizing Maya for 3D building design and Photoshop for 2D texture creation, ensuring visual coherence and aesthetic appeal
- Uploaded designs onto website to facilitate easy access for engineers at construction site, enhancing collaboration and project efficiency.
Education
Madras University , Chennai
MBA
2013.06 - 2015.04 (1 year & 10 months)
Bharathiyar University , Tamil Nadu
Bachelor of Arts
2008.06 - 2011.04 (2 years & 10 months)
Arena Multimedia , Chennai
Diploma In Animation Engineering from Animation And Special Effects
2006.07 - 2006.12 (5 months)
Skills
Proficient in MS Office suite (Word, Excel, PowerPoint) for comprehensive documentation and presentations.undefined
Accomplishments
- Planned and Executed Standard operation process for warehouse, inventory system, order processing, cataloging, product shoot for Aachi Masalas, Diadem & Inbase Urban from scratch.
- Initiated sales on Amazon, Flipkart, and Jiomart and had 2X sales in just 6 months.
- Setup various software like Unicommerce for Inventory Management and Hubspot for data management and Tata Smart Flow for CRM to re-target existing customers.
- In house website sales use to be 10Lakhs per month, I have improved the strategies and increased it by 5X, i.e. from 10Lakhs to 50 Lakhs Per Month.
- Setting up report system for each and every team under Ecommerce.
- Launched more than 100+ brands on Amazon, Flipkart and Myntra.
Personal Information
- Passport Number: J5789544
- Date of Birth: 08/26/85
Linguistic Proficiency
- English
- Hindi
- Tamil
References
Available upon request
Disclaimer
I hereby declare that the information furnished above is true to best of my knowledge.
Software
Adobe Creative Suite
Timeline
Sr. E-commerce Manager (Aachi Group)
Aachi Masala Foods Pvt. Ltd.
2022.10 - 2024.02 (1 year & 4 months)
E-commerce Business Head
Inbase Technologies
2022.03 - 2022.09 (6 months)
E-commerce Business Head (Pan India)
Fipola Retail India Pvt. Ltd.
2021.07 - 2022.02 (7 months)
E-commerce Business Architect / Owner
Ecom Adda
2018.03 - 2021.06 (3 years & 3 months)
E-Commerce Manager
Innovative Textiles
2017.03 - 2018.02 (11 months)
E-Commerce Business Head
Maayas.in
2015.10 - 2017.02 (1 year & 4 months)
Imaging / Team Lead
Snapdeal.com
2014.08 - 2015.09 (1 year & 1 month)
Madras University
MBA
2013.06 - 2015.04 (1 year & 10 months)
Imaging / Operations
Amazon.com
2011.08 - 2014.07 (2 years & 11 months)
Co – Owner
Alfeo India Technologies
2010.02 - 2011.07 (1 year & 5 months)
Bharathiyar University
Bachelor of Arts
2008.06 - 2011.04 (2 years & 10 months)
3d & 2d Designer
O & S Associates
2007.07 - 2009.12 (2 years & 5 months)
Arena Multimedia
Diploma In Animation Engineering from Animation And Special Effects
2006.07 - 2006.12 (5 months)
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