Summary
Overview
Work History
Education
Skills
Timeline
Receptionist
Sharad Mathur

Sharad Mathur

Executive
Jaipur,RJ

Summary

Professional with a track record of consistent improvement initiatives across organisations in career journey.Driving operational excellence and enhancing service quality. Expert in training and development, Successfully implemented compliance initiatives, achieving minimal noncompliance. Skilled in relationship management, fostered effective interactions with regulatory bodies, ensuring adherence to labor and environmental standards.

Overview

25
25
years of professional experience

Work History

Head - Compliance

Credence International
Jaipur
04.2024 - Current
  • Leading labor law, environmental, health and safety, and business-related compliance initiatives in the manufacturing units of the organization.
  • Ensuring minimum noncompliances and corrective action implementation in third-party and buyer-led audits.
  • Conducting training for the staff and workers on organization policies, health and safety, ethics, sustainability, and other related agendas.
  • Representing the organization at interactions with government bodies like the Pollution Control Board, EPF/ESI, and the labor department in relation to compliance-related matters.

Assistant General Manager

FLEECA India Pvt Ltd
Jaipur
03.2022 - 03.2024
  • Designed operational processes of the organization for the improvement of customer experience and driving service excellence.
  • Streamlined the processes by critical analysis, gap identification, and filling the identified process gaps, resulting in a 15% business enhancement.
  • Scheduled and conducted the training program for field and office teams on the documented processes.
  • Implemented system-oriented efficiencies to improve the quality of service.

Assistant General Manager

Vodafone Idea Limited
Jaipur
09.2018 - 10.2020
  • Managing and executing training operations for all customer touchpoint teams in Rajasthan.
  • Capability building, new hire induction, training content design, and training delivery activities.
  • Lead training projects to enable effective knowledge transfer to front-end teams before process and systems migration.
  • Consistent drive to improve circle NPS score by enhancing product, process, systems, experience tools knowledge of customer facing teams.

Manager - Service Delivery

Idea Cellular Limited
Jaipur
02.2012 - 08.2018
  • Prepaid service provisioning and activation activities in the circle. Managing service provisioning backend, and ensuring regular business process reconciliations, and corrective actions.
  • Improvement of new prepaid acquisition quality by monitoring non-genuine prepaid acquisitions through multiple parameters.
  • Implemented the DoT-prescribed 'New Activation Process' in the year 2012 with minimum adverse impact on business and faster development of a new MIS system.
  • Coordination and liaisoning for periodic audits by the DoT audit cell and other regulatory bodies.

Education

MBA - International Business

Dept of Management Studies,Lucknow University
Lucknow
07-2000

Bachelor of Science - Mechanical Engineering

Amravati University
Amravati,Maharashtra
07-1997

Skills

  • Relationship management
  • Service quality
  • Operational excellence
  • Training and development
  • Process improvement

Timeline

Head - Compliance

Credence International
04.2024 - Current

Assistant General Manager

FLEECA India Pvt Ltd
03.2022 - 03.2024

Assistant General Manager

Vodafone Idea Limited
09.2018 - 10.2020

Manager - Service Delivery

Idea Cellular Limited
02.2012 - 08.2018

MBA - International Business

Dept of Management Studies,Lucknow University

Bachelor of Science - Mechanical Engineering

Amravati University

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