Sharad Pawar
Mumbai
Summary
I am a highly experienced and dedicated professional with over 23 years of expertise in food and beverage service and operations. I am adept at implementing innovative strategies that boost revenue generation while reducing costs. My strong analytical mind-set enables me to identify areas for improvement within operational processes or staff performance. I possess strong communication skills that enable effective collaboration with cross-functional teams and seamless coordination between front-of-house and back-of-house operations.
Overview
24
24
years of professional experience
Work History
Operations Manager
Sodexo India Services Pvt Ltd
Mumbai
04.2025 - Current
- Responsible for managing all existing operational contracts, contract retention, contract growth and development within assigned territory and strengthening the portfolio, reputation and image of Sodexo.
- Ensure the profitable delivery of operations, control of costs & overheads through achievement of business targets for GOP.
- Responsible for the delivery and expansion of business and margin in all operations ensuring full compliance with contractual obligations and Sodexo policies and procedures.
- Support new business development through promotion and costing of products & services and response to tenders & proposals which deliver new business in Sodexo’s Integrated Facilities Management activities.
- Responsible for establishing and maintaining multi-level and business unit relationships with clients, ensuring a full understanding of the hierarchy and strategic vision of the client.
- Ensure a comprehensive understanding of and meet all customer expectations under each of the relevant client agreements. Prepare timely and accurate financial and qualitative reports; Report on the same to Regional Head monthly and as and when required.
- Be proactive in the recovery of overdue, if any, owing from internal and external clients and maintain a close relationship with Sodexo Finance team to ensure all suppliers and contractor payments are managed effectively.
- Manage, mentor and maintain a strong working relationship with the Business Development & Operational Teams, offer assistance wherever and whenever required.
- Liase with team to ensure alignment with the business goals and vision of Sodexo.
- Ensure quality of work by adhering to Sodexo service standards.
- Drive the Monthly MOM with client and action plan for closure.
- Operations Head for Mumbai Health & Care Segment in Sodexo.
Operations Manager
Compass India Food Services Ltd
Mumbai
08.2019 - 04.2025
- Responsibility of driving revenue growth through operational development, P&L management, technical selling, and brand development.
- Achievement of the sales budget and formulation of action plans to manage deviations if any.
- Monitor performance (i.e., sales growth and profitability) against targets.
- Monitor all contract deviations for each client and ensure proper adherence to agreed SLAs.
- Drive and implement all relevant HSEQ procedures within the units.
- Sales Target Achievement YOY% increase in profits.
- Contract compliance report.
- Periodic HSE Audit Results Client KPIs/Measures.
- Drive continuous growth in sales through food festivals, food innovations and smart menu planning.
- Drive excellence in services through continuous monitoring of operations and implementation of corrective actions.
- CSAT Scores.
- Quality of MBRs/QBRs.
- Support new business development through promotion and costing of products & services and response to tenders & proposals which deliver new Business.
- Responsible for establishing and maintaining multi-level and business unit relationships with clients ensuring a full understanding of the hierarchy and strategic vision of the client.
- Ensure a comprehensive understanding of and meet all customer expectations under each of the relevant client agreements. Prepare timely and accurate financial and qualitative reports; Report on the same to Regional Head monthly basis and as and when required.
- Be proactive in the recovery of overdue, if any, owing from internal and external clients and maintain a close relationship with Finance team to ensure all suppliers and contractor payments are managed effectively.
- Manage, mentor, and maintain a strong working relationship with the Business Development & Operational Teams, help wherever and whenever required.
General Manager
Hotel Park Way & Terttulia Restaurant
Mumbai
07.2018 - 08.2019
- Develop and implement marketing strategies to drive occupancy rates and revenue for the boutique hotel.
- Coordinate with 3 Terttulia restaurant teams in Mumbai & Pune to generate cross-promotion opportunities between the hotel and restaurants.
- Manage online presence through social media platforms, website content, and online booking channels.
- Oversee the operations of the Terttulia restaurants, ensuring consistent quality of food, service, and ambiance.
- Develop new menu items or promotions to attract customers and increase revenue for the restaurant.
- Implement cost control measures in both the hotel and restaurant operations to optimize profitability.
- Regularly review financial reports (P&L statements) for both the hotel and restaurant operations.
- Plan annual budgets for each department within budgetary constraints.
Assistant General Manager
Mirah Hospitality
Mumbai
08.2016 - 06.2018
- Develop and implement marketing strategies to increase revenue and achieve targets set by management.
- Plan and organize promotional events within the outlet to attract customers and increase footfall.
- Create budgets for the outlet, monitor expenses, and prepare MIS reports for management review.
- Ensure service standards are met, train staff on POS system setup and usage, menu planning and pricing.
- Manage the team effectively through team building activities, training programs, and performance evaluations.
- Implement inventory management procedures to control costs and minimize wastage.
- Coordinate with event organizers to set up special events in the outlet that drive customer engagement.
- Collaborate with marketing team to develop effective promotions that drive sales.
- Regularly review financial reports (P&L statements) for the outlet operations.
- Continuously evaluate customer feedback to improve service quality.
Operations Manager
Blue FROG
Mumbai
11.2015 - 09.2016
- Implement and maintain standards for service delivery, food quality and overall guest experience.
- Monitor inventory levels and order supplies as needed to ensure smooth operations.
- Handle customer complaints or issues promptly and ensure a satisfactory resolution.
- Collaborate with marketing team to develop promotional strategies.
- Conduct regular staff meetings to communicate goals, expectations, and updates.
- Stay updated on industry trends, competition, and new technologies in the restaurant industry.
- Maintain strong relationships with vendors and suppliers for timely delivery of goods at competitive prices.
- Coordinate with programming and artist coordinators to schedule live music events that align with the target audience.
- Ensure compliance with all legal requirements related to liquor licenses, health codes, fire safety regulations etc.
- Stay updated on local regulations that may impact the operations of the outlet.
Assistant Food & Beverage Manager
Gordon House Hotel| Waterstones Hotel
Mumbai
03.2011 - 11.2015
- Oversee all food and beverage operations in a 4-star hotel, reporting to the General Manager and managing a team of approximately 45 staff members.
- Manage the daily operations of the hotel's restaurant, night club, banquets, and room service.
- Handle guest complaints effectively and maintain a comprehensive guest database.
- Responsible for achieving budgetary targets set by management, monitoring expenses and revenue related to F&B operations.
- Manage liquor stock inventory and maintain relationships with suppliers.
- Plan and execute promotional offers and special events for the restaurant and night club to attract more customers.
- Control beverage and food costs through effective inventory management, waste reduction measures.
- Serve as a departmental trainer for Food & Beverage Service, ensuring that all staff members are properly trained in delivering professional and courteous service to guests.
- Ensure tasks are delegated appropriately to employees while ensuring they are carried out efficiently according to established standards.
Assistant Restaurant Manager
Blue FROG
Mumbai
12.2009
- Responsible for overseeing the food and beverage operations of a live music club, including managing a team of 40 staff members and handling various operational activities.
- Ensure staff management, safety and hygiene regulations are upheld.
- Develop and manage budgets, monitor expenses, and implement cost-saving measures to ensure profitability.
- Handle client relationships, ensuring excellent customer service and addressing any concerns or complaints in a timely manner.
- Provide training to team members on various aspects of food and beverage service to enhance their skills and improve overall service quality.
Assistant Restaurant Manager
P&O Cruises, Carnival Corporation
Southampton
03.2003 - 08.2009
- Served as an Assistant Restaurant Team Leader on two cruise ships, M/V Ocean Village and Ocean Village Two, both of which were launched in April 2003.
- Played a crucial role in the setup and pre-opening processes for both ships, ensuring all restaurant operations were ready for guests.
- Worked in the renowned celebrity chef James Martin restaurant, The Bistro, located on board the Ocean Village ships. Collaborated closely with Celebrity Chef James Martin to deliver exceptional dining experiences to passengers.
Food & Beverage Executive
Sidewok Restaurant | Taj Mahal Hotel
Mumbai
06.2002 - 02.2003
- Responsible for managing a section of 24 to 28 covers, taking orders for food and beverages, and providing efficient service to guests.
- Ensured all orders were accurately taken and delivered in a timely manner, maintaining high levels of customer satisfaction.
- Actively sought feedback from guests regarding their dining experience, addressing any issues or complaints promptly.
- Collaborated with the Restaurant Manager by reporting any guest feedback.
Education
Diploma - Hotel Management & Catering Technology
D.Y. Patil Institute
Navi Mumbai01.2002
Skills
- P&L management
- Operational compliance
- Performance monitoring
- Client engagement
- Customer relationship management
- Database Management
- Quantitative Reports
- Team leadership
- Cost control
- Operational efficiency
Websites, Portfolios and Profiles
linkedin.com/in/Sharad-Pawar
Timeline
Operations Manager
Sodexo India Services Pvt Ltd
04.2025 - Current
Operations Manager
Compass India Food Services Ltd
08.2019 - 04.2025
General Manager
Hotel Park Way & Terttulia Restaurant
07.2018 - 08.2019
Assistant General Manager
Mirah Hospitality
08.2016 - 06.2018
Operations Manager
Blue FROG
11.2015 - 09.2016
Assistant Food & Beverage Manager
Gordon House Hotel| Waterstones Hotel
03.2011 - 11.2015
Assistant Restaurant Manager
Blue FROG
12.2009
Assistant Restaurant Manager
P&O Cruises, Carnival Corporation
03.2003 - 08.2009
Food & Beverage Executive
Sidewok Restaurant | Taj Mahal Hotel
06.2002 - 02.2003
Diploma - Hotel Management & Catering Technology
D.Y. Patil Institute