Sharad Rajpoot
Noida
Summary
Highly skilled, detail-oriented professional with persuasive communication skills and a problem-solving attitude. Experienced as a customer service representative with the ability to develop meaningful relationships with consumers over the phone. Excited to work as a virtual customer service representative at MNC while using my knowledge
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work History
Customer support executive
Ienergizer
Noida
03.2025 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Handled customer interactions through phone and email support channels.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Assisted customers with inquiries and resolved issues efficiently.
Customer Support Executive
Tech Mahindra
Noida
08.2024 - 02.2025
- Processed orders and tracked shipments efficiently.
- Utilized CRM software to document customer interactions effectively.
- Provided product information and support to enhance customer experience.
Education
B.Tech/B.E. -
University of Lucknow
Lucknow 11.2020 - 06.2024
XIIth - Mathematics
Takshashila Pub Model High School
Nowgaon 03.2019 - 05.2020
Skills
- Communication Skill
- Problem resolution
- Data management
- Product knowledge
- Process improvement
- Time management
- Adaptable mindset
- Customer relationship management (CRM)
Total Work Experience
1 Year 6 Months
Languages
English
Upper Intermediate
B2
Hindi
Proficient
C2
Timeline
Customer support executive
Ienergizer
03.2025 - Current
Customer Support Executive
Tech Mahindra
08.2024 - 02.2025
B.Tech/B.E. -
University of Lucknow
11.2020 - 06.2024
XIIth - Mathematics
Takshashila Pub Model High School
03.2019 - 05.2020