Sharad Sharma
Delhi
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management. Goal-oriented team manager commended for first-rate leadership, communication and multitasking abilities. Well-versed in implementing team objectives and goals and mediating interpersonal issues. Offering several years of hands-on experience overseeing daily operations and guiding team members toward achieving goals. Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Team Leader Manager
Collegedekho
GURGAON
08.2021 - Current
- Assigned and monitored daily tasks for team members.
- Provided guidance, coaching, and feedback to team members.
- Organized team meetings to discuss progress and challenges.
- Developed strategies to increase productivity and efficiency of the team.
- Implemented new processes and procedures as needed.
- Created and maintained a positive work environment for employees.
- Maintained records of employee performance reviews.
- Recruited, trained, and supervised new staff members.
- Conducted regular performance appraisals for all team members.
- Collaborated with other departments to ensure smooth operations.
- Participated in budgeting activities to maximize resources.
Plan & Action
PWD
Delhi
02.2018 - 05.2021
- Monitored progress of program implementation and assessed effectiveness of actions taken.
- Reviewed and analyzed various documents, such as regulations, directives, and instructions to identify action items.
- Organized large-scale events involving multiple stakeholders from both inside and outside the organization.
- Developed training materials for new staff members on relevant topics such as policy analysis or process management.
- Analyzed data on operational performance metrics to identify potential problems or opportunities for improvement.
- Researched current trends in public administration techniques for application within organizational processes.
- Coordinated activities with other offices within the agency as well as external organizations to facilitate program objectives.
Customer Service Advisor
maruti suzuki
Delhi
05.2016 - 02.2018
- Provided customer service by responding to inquiries and resolving problems in a timely manner.
- Answered customer calls, emails, and live chat inquiries promptly and courteously.
- Assisted customers with product selection, order placement, billing questions, and returns.
- Developed relationships with customers through proactive follow-up on orders.
- Supervised and motivated customer service teams to maximize business performance.
- Processed payments for new orders and replacement parts to meet customer needs.
- Contacted customers to service accounts, address issues, and propose new offerings.
- Researched resolutions, contacted necessary departments and responded to customer by phone, mail, or fax as follow-up.
Education
B Tech - B Tech in Mechanical
Hindustan Engineering College
Agra05-2016
High School Diploma -
Apex Institute of Engineering
Agra06-2013
Skills
- Stakeholder Management
- Workload Management
- Meeting facilitation
- Industry Expertise
- Remote Team Management
- Agility drills
Affiliations
Highlight key workplace skills, such as leadership or communication, that you haven't been able to feature in your experience
Languages
Hindi
First Language
English
Beginner
A1
Accomplishments
I have been achieving more than my target for last 3 years and I get a certificate every year for that.
Certification
- Awarded Rnr title for 3 years continously for surpassing specific set targets in College Dekho , showcasing consistent achievement.
Timeline
Team Leader Manager
Collegedekho
08.2021 - Current
Plan & Action
PWD
02.2018 - 05.2021
Customer Service Advisor
maruti suzuki
05.2016 - 02.2018
- Awarded Rnr title for 3 years continously for surpassing specific set targets in College Dekho , showcasing consistent achievement.
B Tech - B Tech in Mechanical
Hindustan Engineering College
High School Diploma -
Apex Institute of Engineering
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