Sharad Swami
Delhi
Summary
Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Concentrix
Gurgaon
08.2025 - Current
- Handled inbound/outbound calls for Optum Financial customers regarding healthcare financial accounts.
- Assisted customers with account inquiries, transactions, balance details, and claim status.
- Maintained high standards of customer satisfaction and first-call resolution.
Allianz Partners
01.2024 - 08.2025
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Mentored junior team members and managed employee relationships.
Education
B.com (hons) -
SOL
Senior Secondary - Commerce
Apeejay School
Secondary - General
Apeejay School
Skills
- Sincere and Punctual
- Team work
- Time management
- Effective communication
- Mentoring others
- Stress management
- Customer satisfaction measurement
Certification
Certified Industrial Accounts (CIA), The Institute of Computer Accountants (ICA)
Disclaimer
I hereby confirm that the information given in this resume is true to the best of my knowledge.
Personal Information
Date of Birth: 08/21/00
Languages
English
Advanced
C1
Hindi
Proficient
C2
Tamil
Beginner
A1
Timeline
Concentrix
08.2025 - Current
Allianz Partners
01.2024 - 08.2025
B.com (hons) -
SOL
Senior Secondary - Commerce
Apeejay School
Secondary - General
Apeejay School