SHARADA BARVE

Manager

KPMG

Pune

02.2011 - Current

Title: Manager (April 2022 to Till date)
Overall responsible for leading target driven operations and client servicing teams for employment background verification BGV, working on multiple deadlines and priorities
Responsible for servicing 60 client accounts, developed and maintained relationships with customers through account development. Applied customer feedback to develop process improvements and support long-term business needs
Kept detailed records of daily progress to identify and correct areas needing improvement, tracking of targets, daily performance for teams
On-boarded new employees with training and new hire documentation, recruited and hired top performers to add talent and value to department. Evaluated employees' strengths and assigned tasks based upon experience and training
Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies
Participating in sales process by identifying business development potential
Attending regular progress meetings with Senior Managers and Directors, Partners. Identifying and managing risks, issues and dependencies
When appropriate, provide operational cover for absent Senior Managers
Title: Assistant Manager (April 2019 to March 2022)
Managed portfolio of 50+ active clients for background verification services and target driven operations team
Maintained client connects and seeking ongoing feedback through meetings, calls. Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
Presented monthly and yearly dashboards to management on overall team and client accounts performance, dip and hike in revenue generated
Identified gaps in internal process and taking corrective measures
Maintained appraisal feedback for team members, conducting appraisal meetings as performance manager
Increased employee performance and job satisfaction to strengthen retention and engagement
Title: Consultant (April 2016 to March 2019)
Managed team of 8+ members for demanding clients along with portfolio of additional 20+ clients, monitoring health of client accounts, client deliverables, escalations, priorities as first level of communication
Recurring audit of various deliverables shared with clients like progress trackers, performance decks etc. and adhering to service levels
Heightened interaction with team members, identifying their performance related issues/training needs
Title: Associate Consultant (April 2013 to March 2016)
Acting as first Point of Contact for 20+ clients
Collaborated with back-office team members to facilitate seamless business execution
Worked closely on client BGV cases and tracking end to end progress
Sharing progress trackers and performance reviews, daily and weekly with clients and management
Title: Analyst (February 2011 to March 2013)
Monitoring end to end health of client accounts and ensured best services are rendered as first point of connect
Assisting seniors for maintaining internal database as and when required, member of operations team, working on employment verification and interacting with HR of target organizations for seeking verification

Summary

Overview

Work History

Manager

Education

MBA - Information Systems Management

Bachelor of Computer Applications - Computer And Information Sciences

Skills

Accomplishments

Certification

Timeline

MBA - Information Systems Management

Manager

Bachelor of Computer Applications - Computer And Information Sciences

Internet surfing

Work Availability

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