Sharada Narisetty
Operations Manager
Summary
Operations Manager with 13 years of experience in Payment services with good knowledge and experience in payment processing, payment investigations, fraud investigations (call backs), , BACS and in managing payment contact centres. Efficient in handling multiple processes, dealing with stakeholders across different regions.Result-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
20
20
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
Operations Manager
HSBC Electronic Data Processing
Hyderabad, Telangana
03.2010 - Current
Customer Service Manager
The Mithra Agencies ( Maruri Suzuki Dealer)
Hyderabad, Telangana
08.2006 - 11.2009
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Kept accurate records to document customer service actions and discussions.
- Researched and corrected customer concerns to promote company loyalty.
- Collaborated with marketing department to launch and manage promotional activities and campaigns.
- Monitored customer service operations to assess agent performance and provide feedback.
Customer Care Coordinator
Fortune Automobiles Limited ( Ford Dealership)
Hyderabad, Telangana
06.2004 - 07.2006
- Analyzed customer feedback for process improvements to achieve long-term business objectives.
- Kept accurate records to document service actions and discussions.
- Took ownership of customers issues to follow problems through to resolution.
- Recommended and upsold new products, resulting in Number% increase in revenue.
- Increased customer satisfaction ratings by Number% by solving problems promptly and to customer expectations.
Junior Lecturer
Sri Chaitanya Junior College
Hyderabad, Telangana
06.2001 - 01.2003
- Taught diverse student population by employing various learning styles and abilities.
- Built strong rapport with students through class discussions and academic advisement.
- Evaluated and supervised student activities and performance levels to provide reports on academic progress.
Education
Bachelor Of Accountancy - Maths, Economics And Politics
Acharya Nagarjuna University
Noble College, Machilipatnam, Andhra Pradesh, Indi 06.1995 - 05.1997
Master Of Science - Mathematics
Acharya Nagarjuna University
ANR College, Gudivada, Andhra Pradesh, India 06.1998 - 04.2004
Skills
Operations management
undefinedTimeline
Operations Manager
HSBC Electronic Data Processing
03.2010 - Current
Customer Service Manager
The Mithra Agencies ( Maruri Suzuki Dealer)
08.2006 - 11.2009
Customer Care Coordinator
Fortune Automobiles Limited ( Ford Dealership)
06.2004 - 07.2006
Junior Lecturer
Sri Chaitanya Junior College
06.2001 - 01.2003
Master Of Science - Mathematics
Acharya Nagarjuna University
06.1998 - 04.2004
Bachelor Of Accountancy - Maths, Economics And Politics
Acharya Nagarjuna University
06.1995 - 05.1997
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