Sharadendu Pathak
Bhagalpur
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
25
25
years of professional experience
Work History
Proprietor
Mint Masala Cuisine
Bhagalpur
01.2010 - 04.2024
- Prepared variety of foods according to exact instructions and recipe specifications.
- Fostered teamwork among culinary staff members to improve service delivery times.
- Oversaw food storage practices to maintain freshness.
- Managed kitchen staff, ensured smooth operations and efficiency.
- Maintained food quality through regular quality checks.
- Monitored inventory levels, controlled costs and waste reduction.
- Supervised food preparation staff to deliver high-quality results.
- treamlined kitchen processes by implementing efficient workflows.
- Ensured compliance with health and safety regulations.
- Participated in menu planning meetings with management team.
- Analyzed recipes to determine menu prices based on cost of food, labor and overhead.
- Conducted routine equipment maintenance checks for optimal functionality.
- Plated dishes using tasty garnishes and sauces to appeal to and delight patrons.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Upheld cleanliness standards throughout the kitchen area.
- Executed daily specials based on guest feedback.
- Prepared special dishes for VIP guests or events.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Handled high-volume catering orders for special events.
- Trained and supervised line cooks to develop new skills and improve team performance.
Customer Service Representative
Morrisons Super Mkt Plc
Birmingham
03.2006 - 06.2009
- Maintained up-to-date knowledge of company policies and procedures.
- Processed orders and returns efficiently and accurately.
- Took special orders in person and over telephone, generating additional revenue every month.
- Actively contributed to the improvement of department processes.
- Conducted outbound calls for customer satisfaction surveys and promotions.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Managed high volume of inbound customer calls with professionalism.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Collected deposits or payments and arranged for billing.
- Assisted customers via email, chat, and social media platforms.
- Consistently met or exceeded performance metrics and targets.
- Oversaw warranty counseling process to manage expense controls.
- Promoted available products and services to customers during service, account management and order calls.
- Resolved customer complaints, ensuring a positive experience.
- Led on- and off-site customer support teams across multiple time zones.
- Worked collaboratively with team members to achieve goals.
- Prevented key account losses by researching discrepancies and correcting problems.
- Escalated complex issues to appropriate departments for resolution.
- Provided product information to assist customers in purchasing decisions.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Updated system with order specifics and customer details, preferences, and billing information.
- Participated in training sessions to enhance skills and knowledge.
- Supported sales team members to drive growth and development.
- Surpassed sales goals through implementation of successful marketing strategies.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Accountant
Choudhary Rajesh Kumar & Co
Kolkata
01.1999 - 06.2004
- Oversaw full accounting cycle and prepared applicable financial statements.
- Analyzed balance sheets for mistakes and inaccuracies.
- Conducted internal audits to ensure compliance with regulations.
- Supported efficient accounting operations with high-quality administrative support.
- Investigated and resolved billing issues to maximize cash flow and minimize liabilities.
- Reduced audit fees by bringing audit processes in-house.
- Committee member in the company's strategic planning efforts.
- Cross-trained employees, enabling completion of priority tasks during personnel absences.
- Conducted due diligence for mergers, acquisitions, or divestitures.
- Updated and managed accounts payable databases, employing access controls to protect data.
- Prepared and analyzed financial statements for accurate reporting.
- Streamlined processes for improved efficiency and productivity.
- Reviewed financial data for trends and anomalies detection.
- Assisted in developing annual budgets and forecasts.
Education
Bachelor of Commerce - Accounting And Business Management
Nagpur University
Nagpur06-2001
Skills
- Retail Operations Management
- Complaint resolution
- Order Fulfillment
- Quality Control
- Complaint Handling
- Needs Assessment
- Call Documentation
- Customer Service
- Promotional support
- Direct Sales
- Sales Transactions
- Excellent Communication
- Interpersonal Communication
- Transaction Processing
- Written Communication
- Calm Under Pressure
- Report Preparation
- Receiving support
- Time management abilities
- Employee Coaching
- Problem-solving aptitude
- High-energy attitude
- Sales expertise
Timeline
Proprietor
Mint Masala Cuisine
01.2010 - 04.2024
Customer Service Representative
Morrisons Super Mkt Plc
03.2006 - 06.2009
Accountant
Choudhary Rajesh Kumar & Co
01.1999 - 06.2004
Bachelor of Commerce - Accounting And Business Management
Nagpur University
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