Sharan Kumar Jathan
Bangalore
Summary
Dedicated professional with valuable experience gained at Accenture. Excited to bring knowledge and expertise to the company being joined. Committed to becoming a valuable asset to the organization with unwavering loyalty and faith. Initial focus will be on upholding consistency and ethical standards while striving for higher levels of achievement. Recognized for organizational skills and dependability, successfully managing multiple priorities with a positive attitude. Willing to take on additional responsibilities to contribute to team goals.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
1
1
Certification
6
6
Languages
Work History
Customer Success Analyst
Iron Mountain
12.2023 - Current
- Streamlined support processes for increased efficiency and faster resolution times.
- Created new surveys to be completed by customers monthly or quarterly.
- Contributed ideas during brainstorming sessions focused on improving internal workflows within the Customer Success team.
- Presented findings via talks and written reports.
Customer support agent
Accenture private solutions
11.2018 - 08.2023
- I have worked as technical support agent and customer support agent for 4 years 9 months
- I have assisted technicians who visit customer property to fit in required equipments
- I have also assisted and resolved customer related queries
- I have also pitched in for online sales
- I have worked for multiple teams simultaneously in graveyard shift and daylight saving shift
- I have earned an encore award and shining datar award for being the best performer for the academic year
Education
B.com -
CMR Center For Business Studies
11.2018 - 08.2023
Pre-University Education - undefined
Indiranagar Composite PU college
High school education - undefined
Karnataka secondary education examination board
Skills
- Advanced Excel
- Power Point Presentation
- Communication
- Active Listening
- Time Management
- Creativity
-Customer Service
Projects
Virgin media, It is a telecom based industry handling broadband, cable and telephone services.
Accomplishments
Earned a Shining Star Award for performing consistently
through out the financial year.
Certification
Advanced Excel
Timeline
Customer Success Analyst
Iron Mountain
12.2023 - Current
Customer support agent
Accenture private solutions
11.2018 - 08.2023
B.com -
CMR Center For Business Studies
11.2018 - 08.2023
Pre-University Education - undefined
Indiranagar Composite PU college
High school education - undefined
Karnataka secondary education examination board
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