Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

SHARAN S G

Chennai

Summary

Detail-oriented and compliance-driven CDD specialist with 4+ years of experience in client onboarding, data integrity, and risk assessment within the banking sector. Proven track record in ensuring regulatory compliance, managing high-volume data entry, and delivering accurate case processing under tight timelines. Skilled in KYC, CDD operations, and coordination with multiple stakeholders including compliance teams and frontline units. Demonstrates high integrity, attention to detail, and a solid understanding of AML frameworks.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Senior Analyst

Natwest Group
Chennai
01.2022 - Current
  • Retail banking: Power of Attorney and client onboarding.
  • Ensured 100% CDD compliance for all POA submissions by verifying customer identities and legal authorizations.
  • Reduced document re-submission rates by 25% by educating frontline staff on accurate CDD and POA submission procedures.
  • Detected and prevented over 15 fraudulent POA attempts, protecting the bank from potential financial and reputational losses.
  • Developed a standardized CDD checklist for POA processing, reducing errors by 40%.
  • Implemented a dual-layer verification process for POA requests, reducing CDD discrepancies by 35%.
  • Achieved zero reconciliation-related audit findings in internal and external audits.
  • Commercial Lending – Invoice Finance
  • Managed daily reconciliation of client borrowing base against invoices, payments, and ledger reports to ensure accurate availability calculations.
  • Monitored and matched invoice data with payment receipts to detect discrepancies, short payments, and unidentified credits.
  • Liaised with clients and internal stakeholders to resolve payment mismatches, unallocated funds, or aged suspense items within the SLA.
  • Contributed to monthly reporting on reconciliation status, aged items, and financial exposure for the Risk and Operations teams.
  • Flagged potential risk issues, and promptly escalated concerns to compliance; reported suspicious activity as necessary.
  • Trained 30+ team members on reconciliation best practices, improving overall efficiency.

Customer Support Specialist

Allsec Technologies
Chennai
01.2021 - 01.2022
  • Provided real-time support to retail banking customers via live chat for credit card-related queries, including billing, payments, statement disputes, rewards, and card blocking/replacement.
  • Handled over 120 customer chats per day while consistently maintaining an average CSAT score of over 98%.
  • Streamlined multiple chat workflows, leading to a 30% increase in efficiency, and faster resolution times.
  • Maintained detailed chat logs and case notes in the CRM, ensuring compliance with data protection and audit standards.
  • Reduced chat resolution time by 20% through proactive use of canned responses and knowledge-base tools.
  • Achieved 'Top Performer of the Quarter' two times for exceeding resolution targets and maintaining 100% compliance on quality audits.

Education

Bachelor of Science - Physics

DG Vaishnav College
Chennai
05-2019

Skills

  • Customer Due Diligence (CDD)
  • Know Your Customer (KYC)
  • Anti-Money Laundering (AML) Regulations
  • Enhanced Due Diligence (EDD)
  • Client onboarding and periodic reviews
  • Data Validation and Quality Assurance
  • Documentation Review and Verification
  • Case Investigation & Escalation
  • Microsoft Excel (Pivot Tables, VLOOKUP)
  • Cross-Functional Collaboration
  • Time and Task Management
  • Multi-System Data Retrieval and Integration

Accomplishments

  • Acted as CDD SME for policy updates, providing feedback to compliance, and training 10+ junior analysts on updated risk rating and documentation standards
  • Streamlined onboarding workflows by collaborating with IT to automate static data validation checks, cutting processing time by 20%
  • OJT Pack - Developed a comprehensive On-the-Job Training (OJT) pack, reducing the training period from six months to twenty-one days, enhancing learning efficiency, and accelerating employee readiness
  • EUDA Automation: Streamlined Power of Attorney onboarding, enhancing efficiency and reducing manual workload

Certification

  • AML and KYC - IIBF, India.
  • Fraud Detection on Financial Transactions with Machine Learning on Google Cloud.

Timeline

Senior Analyst

Natwest Group
01.2022 - Current

Customer Support Specialist

Allsec Technologies
01.2021 - 01.2022

Bachelor of Science - Physics

DG Vaishnav College

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SHARAN S G