SHARANA M

Provided expert product/service advice to clients, addressing their needs and concerns. Successfully closed deals and exceeded sales targets consistently. Maintained strong customer relationships through effective communication and follow-up. Negotiated contracts and pricing to maximize profitability. Telemarketing Representative : Generated leads through outbound calls. Qualified leads and scheduled appointments for sales team. Utilized effective sales scripts and persuasion techniques. Developed and implemented effective sales strategies to drive revenue growth Provided exceptional customer service, resulting in high customer satisfaction ratings

• Implemented efficient data management practices throughout epublishing projects, ensuring accuracy, accessibility, and security of all project-related data
• Successfully managed e-publishing projects for medicine books, ensuring adherence to strict schedules and quality standards
• Effectively communicated with sensitive authors, understanding their requirements, and consistently delivering projects on time
• Coordinated with internal teams including pre-edit, art, and castoff teams to ensure project clarity and quality
• Handled various types of authors including single authors, coauthors, and volume editors, ensuring their satisfaction throughout the project lifecycle
• Managed e-service books and trade books, ensuring timely delivery and addressing last-minute content changes professionally
• Implemented both Mufo standard and non-Mufo standard workflows to streamline project processes and improve efficiency
• Collaborated with freelancer copy editors, providing clear project briefs and artwork instructions, and ensuring timely completion of tasks
• Worked closely with freelancer indexers to enhance the quality of published books, reviewing proofs meticulously before finalizing print files
• Maintained open communication with authors and internal teams, fostering positive working relationships and ensuring project success