SHARANABASAV SHETTEPPANAVAR
BIJAPUR
Summary
Results-oriented Team Supervisor with 15 years in field services, focusing on operations coordination and call process management to enhance service delivery. Builds strong relationships with team members, suppliers, and customers. Experienced in technical support, warranty management, and developing high-performing teams. Expertise includes budget management and process optimisation.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Assistance Service Manager-Marketing After Sales
XUZHOU CONSTRUCTION MACHINERY MANUFACTURING (INDIA) PVT LTD.
NORTH KARNATAK
01.2022 - Current
- Managed service operations and parts business with dealer management support daily.
- Guided warranty process management and technical support for field dealer teams.
- Supported OEM service for 3 to 52 ton excavators and 3 to 5 ton loaders.
- Managed a team of service professionals, fostering a culture of excellence and customer satisfaction.
- Analysed customer feedback to identify areas for improvement and implement necessary changes.
- Conducted regular performance reviews, offering constructive feedback to team members.
- Collaborated with sales teams to identify opportunities for service expansion and cross-selling.
Team Leader
GMMCO LTD
BIJAPUR, KARNATAKA
12.2012 - 01.2025
- Delivered on-site service for corporate and retail customers, ensuring high standards of customer satisfaction.
- Handling 7 to 45 Ton Hydraulic Excavators, 3 to 7 ton (payload) Wheel Loaders, Motor graders with 12 & 14 ft Blade.
- Collaborated with parts, service and sales teams to effectively address and fulfil customer requirements.
- Developed open and professional relationships with team members to facilitate effective issue resolution.
Field Service & Customer Support Engineer
Asian Earth Movers Equipment Service & support
BALLARY, KARNATAKA
09.2009 - 12.2012
- Providing field service to equipment owned customers in agriculture, General Construction, Infrastructure & Mining segments.
- Provided technical support for JCB backhoe loaders and engines, resolving issues to maintain customer satisfaction.
- Customer support for warranty/Non warranty Manufacture failures with standard documentation procedures.
- Registered customers for service contracts to enhance support.
- Handled JCB 3DX, 4DX & 3-ton wheel loaders.
- Worked as a service technician for various equipment.
- Dealer for JCB Construction & Mining Equipment
Education
Diploma in Mechanical ENGINEER -
AEI POLYTECHNIC GADAG
GADAG01-2007
SSLC -
SJF HIGH SCHOOL
BELLATTI, KA01-2002
Skills
- After-sales support
- Customer service
- Technical support
- Quality assurance
- Staff development
- Team leadership
- Cross-functional collaboration
- Problem resolution
- Process improvement
- Service operations
- Customer engagement
- Strategic planning
- Client feedback management
Certification
- Certificate for completion of jcb engine J1, J2& J3
- Certificate for completion of Customer experience Essential Course at Caterpillar （2021）
- Caterpillar level2 certified
Languages
Kannada
English
Hindi
Telugu
AREA OF EXPERTISE
- Troubleshooting hydraulic, Mechanical, Electrical, Engine & Power train systems.
- Accurately diagnosed, serviced and repaired within agreed time frames.
- Trained and supervised team to deliver on store service targets.
Interests
- playing badminton
- Swimming
- Travelling
Accomplishments
Best team leader award from CATERPILLAR (2019)
Timeline
Assistance Service Manager-Marketing After Sales
XUZHOU CONSTRUCTION MACHINERY MANUFACTURING (INDIA) PVT LTD.
01.2022 - Current
Team Leader
GMMCO LTD
12.2012 - 01.2025
Field Service & Customer Support Engineer
Asian Earth Movers Equipment Service & support
09.2009 - 12.2012
Diploma in Mechanical ENGINEER -
AEI POLYTECHNIC GADAG
SSLC -
SJF HIGH SCHOOL