Sharanjit Kaur

Work History

Customer Service, Factor, Funding Manager

05.2021 - Current

Experience in Quality , Product Training &, , Sales in BPO & KPO ‘s
Presently Working With Decimal, This organization helps arranging responsible funding all across UK and US
My job profile includes, closing the hot leads generated by my team members .which includes suggesting suitable funding options to business, preparing documents for submission to lenders, looking for more business opportunity with existing and new clients
All n all managing the whole funding process from start to till the time funds gets released into customer account
Job Profile (The complete funding process include)
First step is to speak with client to understand is business and his eligibility
Suggesting the suitable funding options as per his requirement and eligibility
Sharing the complete list of documents that are required to prepare his file for submission to lenders
Chasing the lenders during the whole process and simultaneously sharing the updates with client as well
Once the file is approved or declined taking the process ahead accordingly
For Decline client suggesting them another lender
For approved client assisting them in signing the contracts and complete final documentation
Side by Side we also keep in touch with our existing and new client to look for more business opportunities
Also includes Team management
Ensuring team discipline like attendance, break time, talk time
Assisting team members with their client objections by training them and as when needed taking their escalations on calls
Product training to new joiners
Maintaining day end and Month end reporting

Funding Specialist

AFS, Arab Financial Services

01.2020 - 03.2021

Decimal factor came in partnership with AFS and opened their center in Bahrain
I was selected as Sr Funding specialist with team of 8 people under me
Working in foreign land was one of its own challenging experiences and AFS being one of the renowned organizations of Bahrain had very strict rules and regulations
Had to ensure not only me , my team member abode by rules of organization
I had to make sure the assigned team target of generating leads is met alongside my target of closing them
This was pandemic phase the overall market situation was challenging in spite of that we managed to achieve reasonable funding
I was also involved in quality assurance and product training while in Bahrain

Asst.Manager Quality

Excel

Call net Pvt Ltd.India (An International Call Center)
It’s an Outbound/Inbound BPO in Chandigarh and has tie-ups clients of USA, UK & Canada for various process like ART (UK), Dish network (US), inbound (USA), (RBC insurance, Summit Energy Management, Critical Insurance (Canada)
Last worked as Asst Manager Quality
I started d working as a TSR (Tele sales representative) and worked for numbers of US, UK(Mobile , credit card, Grants, b) campaigns
Thereafter I was promoted as Product trainer and followed by Asst Quality manager
I’ve been excelling in the organization with sheer hard work & honesty
Monitoring & providing daily feedbacks to team members
Follow ups of the feedback provided to check if the feedback is worked upon or not
Analyzing and keeping a check on individual performance
Providing the team members with required training to enhance their productivity
Retrieving the sales made to keep a check if quality parameters are being adhered or not
Training the team members to improve their call handling and customer relation skills
Taking appropriate actions when CTQ’s are not being followed or quality is not been adhered
Appreciating & motivating the team members for their good work
Preparing CTQ’S of the campaigns and making sure the same are being followed
Assessing new joinees on their call handling skills, product knowledge and listening skills
Client Relations:
Actively participating in the client calls for any new updation of the campaign
Handling and discussing the complaints with clients
Participating in the Review calls of quality and productivity
Interacting with our Clients and fulfilling their needs as far as quality is concerned

Product Trainer

Conducting product training for new trainees Making them understand the process structure
Teaching them the call handling skills
Practicing Mock sessions with trainees
Assessing the trainees
Hutch Telecom
Worked for INTOUCH SOLUTIONS, Outsource of HUTCH TELECOME) for 2 years as a Sr
Customer Care Executive
This was an inbound customer care centre where my job profile was to handle customer queries, Complaints for Pre- Pay customer
Being a Sr
Executive, we were handled the responsibility of new joinees in helping them to understand the software, taking escalations, and providing them with required training
Also Participated in Promotional & Educational Campaigns
Was apart several promotional and educational campaigns during college of top brands like Knor soups, PVR, Pizza Hut Cerelac
Here we were basically involved in organizing small promotional campaigns educating customer about the product, educating computer illiterate staff with some basic computer skills etc

Summary

Overview

Work History

Customer Service, Factor, Funding Manager

Funding Specialist

Asst.Manager Quality

Product Trainer

Education

10th - undefined

B.A - APTECH Computers

HDSE(Higher diploma - Soft Engg

10 + 2 - undefined

Skills

Interests

Timeline

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