Sharan Kumar S
Bangalore
Summary
Innovative leader in customer service with a focus on process optimization and automation strategies. Known for developing effective training programs and key performance indicators that drive measurable improvements in customer satisfaction.
Overview
7
7
years of professional experience
Work History
Customer Experience Manager
Lagorii Kids Fashion
Bangalore
04.2025 - Current
- Analyzed customer feedback to identify trends and enhance service quality.
- Managed customer inquiries via email and social media using SpurNow.
- Developed training programs that improved customer service delivery.
- Designed strategies to resolve common complaints through automation of customer queries.
- Created key performance indicators to measure success in achieving customer satisfaction.
- Identified and implemented process optimization opportunities, focusing on high intent customers.
- Assisted in recruiting efforts by screening job applications and conducting interviews.
Social Media Intern
Moolya Software Testing Company
Bangalore
09.2024 - 01.2025
- Developed social media strategies to enhance brand presence.
- Created engaging content for various social media platforms.
- Monitored social media trends to inform content direction.
- Analyzed engagement metrics to refine social media strategies.
- Scheduled and published content across multiple social channels.
Associate General Manager
Bushanam & Co
Chennai
01.2019 - 12.2024
- Oversaw daily operations to ensure smooth business activities.
- Monitored inventory levels and managed supply chain processes efficiently.
- Implemented cost-control measures to optimize resource allocation.
- Reviewed purchase requests from various departments before approving orders for goods or services.
- Prepared and analyzed financial reports to inform budgeting and financial planning.
Social Media Marketing Intern
Clipwise
Bangalore
06.2024 - 06.2024
- Collaborated with brands to create engaging social media campaigns.
- Coordinated with photographers and videographers for professional content creation.
- Developed and executed influencer marketing campaigns that increased brand awareness and drove traffic to company websites.
Product Management Intern
Talentship Global Advisory Forum
Remote
09.2023 - 12.2023
- Led cross-functional teams to develop product roadmaps and timelines.
- Collaborated with stakeholders to gather and prioritize product requirements.
- Conducted market research to identify customer needs and trends.
- Facilitated product testing sessions to gather user feedback and insights.
- Managed the product lifecycle launch through iteration.
Finance Associate
RVN & Associates
Chennai
06.2019 - 04.2020
- Prepared financial statements and reports for internal review, ensuring compliance with standards.
- Reconciled bank accounts daily to verify deposits, withdrawals, and transfers for accuracy.
- Maintained precise records of all transactions related to accounts receivable and payable activities.
- Coordinated with clients to collect essential documentation for audit processes.
- Analyzed historical spending patterns to support budget preparation efforts.
Education
MBA - Marketing
Regional College of Management
Bangalore06-2024
Bachelor of Arts - Marketing
SRM Arts & Science College
Chennai04-2019
High School Diploma -
Good Earth School
Chennai04-2016
Skills
- Customer feedback analysis
- Customer service training
- Performance metrics development
- Process optimization
- Automation strategies
- Customer relationship management
Timeline
Customer Experience Manager
Lagorii Kids Fashion
04.2025 - Current
Social Media Intern
Moolya Software Testing Company
09.2024 - 01.2025
Social Media Marketing Intern
Clipwise
06.2024 - 06.2024
Product Management Intern
Talentship Global Advisory Forum
09.2023 - 12.2023
Finance Associate
RVN & Associates
06.2019 - 04.2020
Associate General Manager
Bushanam & Co
01.2019 - 12.2024
MBA - Marketing
Regional College of Management
Bachelor of Arts - Marketing
SRM Arts & Science College
High School Diploma -
Good Earth School