SHARAN MISHRA
Operations Leader
Bangalore
Summary
- Professional leader with strong record of driving organizational success and fostering team collaboration. Adept at strategic planning, project management, and policy development. Known for flexibility in dynamic environments and results-driven mindset. Strong communication, problem-solving, and leadership skills that ensure consistent achievement of goals.
Overview
19
19
years of professional experience
Work History
DEPUTY DIRECTOR - Strategy, Growth Hack & Operations
ETERNO INFOTECH PVT. LTD.
04.2021 - Current
- Maintain service excellence by effectively directing team members towards achieving the targeted goals
- Execute processes to initiate and maintain industry acceptable labelling and moderation standards
- Planned and implemented workable strategies to maximize Daily Active Users (DAU) and Monthly Active Users (MAU) by engaging users with relevant strategies for both Josh & Dailyhunt apps
- Saved around 5.5
- Crores annually in 2021/22
- Attained 110% user growth in 2022
- Perform hiring process and recruit talented employees
- Onboard agencies with reasonable prices, and conduct successful training programs for them
- Prepare all program goals and objectives, evaluate progress and effectiveness of all staff, assist team members to achieve project deliverables within the required timeframe, and grant deliverables as per requirement
- Manage successful, profitable, trust-based relationships with clients, identify challenges, and implement initiatives to enhance customer experience
- Fostered a positive work environment by promoting collaboration, transparency, and open communication among team members.
- Developed strategic plans to achieve organizational goals, ensuring alignment with company''s mission and vision.
ASSOCIATE DIRECTOR - Content Strategy, Growth Hack & User Engagement
VERSE INNOVATION PVT. LTD.
05.2015 - 04.2021
- Directed large-scale user programs, maintained excellence in service operations, drove execution and measurement of final plan that support organizational performance
- Mapped user requirements according to the dynamics of client's businesses and organized business user meetings for exploring growth opportunities
- Evaluated the effectiveness of the training and development programs, determined the appropriate instructional methodologies, and tracked team members' performance
- Worked closely with cross-functional and international team members to frame and participate in strategy development that enhanced productivity and achieved better overall business results
- Josh (short video app): India's own largest short video maker application, offering a video platform that gives you access to the most popular audio-visual content
- Dailyhunt (formerly Newshunt): India's #1 news and local language content application offering 250,000+ new news and content artifacts every-day in 14 languages licensed from over 1000+ publication partners
Support (Project) Manager
SOA IT SOLUTIONS PVT. LTD.
04.2014 - 04.2015
Manager (Tech Support & Operations)
PILANI SOFT LABS PVT. LTD.
09.2011 - 04.2014
- Company Overview: redbus.in/ IBIBO Group
- Redbus.in/ IBIBO Group
Education
MASTER OF COMPUTER APPLICATION -
Biju Patnaik University of Technology
01.2005
PGDIT (DISTANCE EDUCATION) -
Sikkim Manipal University
01.2002
Skills
- Business Operations
- Growth and P/L Management
- Process Improvement
- Team Management and Leadership
- User Experience
- Content Operations
- Content Marketing
- Content Labelling
- Content Moderation
- Client and Stakeholder Management
- Content Notifications
- Brand Visibility/ Promotions
- Revenue Enhancement
- Product Management
- Content Planning
- Demand Forecasting
- Relationship Building with Diverse Clients
- Team Coordination
- Analytical Skills
- Deal Structuring
- Negotiations
- Communication
- Team Development
- Recruitment
- Problem Solving Skills
- Foster Innovative Solutions
- Customer Service
- Employee Engagement
- Organize Corporate Social Responsibility (CSR) activities
- Market Research
- Time Management
- Entrepreneurship Attitude
- Trend Analysis
- Mentor
- Storyteller
- Happiness Coach
- MS Excel
- MS PowerPoint
- Grafana
- Google Analytics
- MySQL
- Salesforce (SFDC)
- Strategic leadership
- Strategic planning
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Learn something new everyday
Timeline
DEPUTY DIRECTOR - Strategy, Growth Hack & Operations
ETERNO INFOTECH PVT. LTD.
04.2021 - Current
ASSOCIATE DIRECTOR - Content Strategy, Growth Hack & User Engagement
VERSE INNOVATION PVT. LTD.
05.2015 - 04.2021
Support (Project) Manager
SOA IT SOLUTIONS PVT. LTD.
04.2014 - 04.2015
Manager (Tech Support & Operations)
PILANI SOFT LABS PVT. LTD.
09.2011 - 04.2014
PGDIT (DISTANCE EDUCATION) -
Sikkim Manipal University
MASTER OF COMPUTER APPLICATION -
Biju Patnaik University of Technology
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