Sharan Kumar Shetty
Visakhapatnam
Summary
Methodical hotel operations manager with several years of experience in planning, marketing coordination, and hotel service administration. Manages maintenance issues, develops budgets, and performs facility inspections to support consistent service delivery. with outstanding business acumen and excellent communication skills.
Overview
6
6
Languages
17
17
years of professional experience
Work History
General Manager
Hotel Green Apple
Visakhapatnam
07.2025 - Current
- Directed daily hotel operations to ensure guest satisfaction and efficient service.
- Oversaw budgeting and financial planning to optimize resource allocation effectively.
- Developed and implemented marketing strategies that increased hotel visibility and attracted new guests.
- Coordinated special events and conferences, maximizing revenue opportunities for the hotel.
- Managed staff scheduling, training, and performance evaluations for all departments.
- Analyzed processes for effectiveness and developed new systems, which enhanced overall productivity.
- Trained employees on duties, policies and procedures.
- Fostered strong relationships with vendors to secure quality supplies and services.
Operation Manager at IIT Guwahati
Ideal Catering Services (Institute Catering)
Guwahati
05.2023 - 06.2025
- Managed daily Mess operations, ensuring efficient service and high levels of customer and student satisfaction.
- Monitored food safety standards, ensuring compliance with health regulations consistently.
- Coached team members on food safety and sanitation processes, enhancing customer service and menu education to improve up-selling techniques.
- Trained and supervised staff, fostering a positive team environment.
- Developed and implemented menu changes based on seasonal ingredients and trends.
- Handled customer complaints effectively, resolving issues with professionalism and care.
Internship Trainer
The Park (Apeejay Surrendra Park Hotels Limited
VISAKHAPATNAM
08.2022 - 01.2023
- Completed daily responsibilities accurately and efficiently.
- Shared ideas and solutions to improve team performance and outcomes.
- Worked with diverse coworkers to meet goals and resolve product and service issues.
- Supported customer satisfaction by fixing problems with knowledgeable, friendly service.
- Delivered strong service and close attention to customers in person and by phone.
- Collaborated with cross-functional teams to meet goals.
- Used software and tools to simplify processes and improve performance.
- Applied technical skills to troubleshoot complex problems and implement fixes.
- Contributed to more productive workplace through effective teamwork.
- Performed system analysis and testing to find and resolve technical issues and inefficiencies.
Mess Management Specialist
Ideal Catering Services - NITK (Surathkal)
Mangalore
05.2013 - 01.2020
- Managed daily food service operations for large-scale events and gatherings.
- Developed and implemented menu plans catering to diverse dietary needs.
- Oversaw inventory management, ensuring timely ordering and stock rotation.
- Coordinated staff schedules and ensured adequate coverage during peak times.
- Trained new employees on food safety protocols and service standards.
- Collaborated with suppliers to source quality ingredients for meal preparation.
- Assisted in budgeting and cost control for food service operations.
- Conducted regular inspections of kitchen facilities to ensure compliance with safety regulations.
- Ensured that all equipment was properly maintained according to manufacturer specifications.
- Supervised kitchen staff during meal service hours while maintaining orderliness throughout the facility.
- Monitored temperature logs for refrigerators and freezers to verify food safety standards were being met at all times.
- Collaborated with other departments to coordinate special events and catering services.
- Worked cross-functionally with recipe development, operations and creative teams on implementation of new ingredients, menu timelines and product launches.
Managing Partner and F&B manager
13 Square (Restaurant)
Vizag
10.2009 - 03.2013
- Coordinated events and promotions that successfully attracted new customers and strengthened loyalty among existing ones.
- Developed targeted marketing strategies that increased customer engagement and improved brand visibility.
- Implemented cost-control measures to optimize budget allocation and expenses.
- Oversaw inventory management to ensure stock availability and minimize waste.
- Established relationships with vendors to obtain quality products at competitive prices.
- Collaborated with chefs in developing menus that offered a wide range of dishes while keeping costs low.
- Trained staff on effective techniques that improved performance and enriched customer interactions.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
Education
Diploma - Tourism and Hotel Management
CRUISE CULINARY ACADEMY OF HOTEL MANAGEMENT & TOUR
VISAKHAPATNAMIntermediate (Class XII) - MATHS,PHYSICS,CHEMISTRY
Sri Chaitanya Junior College
VISAKHAPATNAMSecondary School Certificate ( ICSE- Class X ) -
Siva Sivani Public School
VisakhapatnamSkills
- Financial oversight
- Budget management
- Resource optimization
- Enhancing performance metrics
- Team oversight
- Training staff effectively
- Building partnerships
- Relationship building
- Leadership communication
- Resilience and adaptability
Personal Information
- Date of Birth: 06-04-1987
- Father's Name : Manmatha Shetty
- Nationality: Indian
- Marital Status: Unmarried
- Religion: Hindu
Hobbies and Interests
Swimming (Represented India in Swimming at Asian Pacific Game and National Gold Medalist) ,Regular recreational runner and philanthropist
Languages
English
Proficient (C2)
C2
French
Beginner
A1
Hindi
Proficient (C2)
C2
Telugu
Proficient (C2)
C2
kannada
Upper Intermediate (B2)
B2
Tulu
Native
Native
Accomplishments
- Top Performer Award from IIT Guwahati, Assam - Best Overall F&B Manager
Timeline
General Manager
Hotel Green Apple
07.2025 - Current
Operation Manager at IIT Guwahati
Ideal Catering Services (Institute Catering)
05.2023 - 06.2025
Internship Trainer
The Park (Apeejay Surrendra Park Hotels Limited
08.2022 - 01.2023
Mess Management Specialist
Ideal Catering Services - NITK (Surathkal)
05.2013 - 01.2020
Managing Partner and F&B manager
13 Square (Restaurant)
10.2009 - 03.2013
Diploma - Tourism and Hotel Management
CRUISE CULINARY ACADEMY OF HOTEL MANAGEMENT & TOUR
Intermediate (Class XII) - MATHS,PHYSICS,CHEMISTRY
Sri Chaitanya Junior College
Secondary School Certificate ( ICSE- Class X ) -
Siva Sivani Public School