SHARANYA A M

PROJECT 1

Zeta

Zeta is a digital credit card platform integrated with PayZapp, enabling secure transactions, rewards management, and real-time payment processing at scale.

Roles and Responsibilities

• Owned end-to-end testing of critical payment and rewards workflows, ensuring high availability and reliability in a fintech production environment.
• Designed and executed scalable test scenarios simulating real-world user behavior using mock datasets (PAN, Aadhaar, phone, and network conditions).
• Integrated automated test execution with CI/CD pipelines (Jenkins), reducing regression cycle time, and enabling faster release validation.
• Performed API testing (REST services) using tools like Postman, validating request/response structures, authentication, and error handling.
• Developed and maintained high-quality test cases and test suites aligned with business requirements and edge case coverage.
• Conducted sanity, smoke, and regression testing across multiple builds to ensure release stability.
• Leveraged log analysis tools (Kibana) to debug issues, perform root cause analysis, and collaborate with developers for faster defect resolution.
• Managed the defect lifecycle in an Agile environment—logged, prioritized, and tracked bugs; actively contributed to bug triage, and sprint activities.
• Validated high-volume transaction flows and reward point calculations, ensuring data consistency and accuracy under different scenarios.
• Ensured data integrity and security compliance while handling sensitive financial and user information.
• Collaborated cross-functionally with product managers, developers, and DevOps teams to improve test coverage and release quality.
• Identified gaps in manual processes and contributed to test automation opportunities, improving efficiency and repeatability.

PROJECT 2

Muthoot Fincorp ONE

A fintech platform by Muthoot FinCorp ONE offering services across lending, bills and payments, CRM-based lead management, referral programs, and investment products (NCDs). The application integrates with multiple payment gateways, and supports end-to-end digital customer journeys, including onboarding, loan processing, repayments, and notifications.

Roles&Responsibilities:

• Executed end-to-end (E2E) testing across UI, REST APIs, and database layers for modules, including Bills & Payments, Credit Card Partial Payments, and EMI Calculator.
• Validated Bills & Payments SMS reminder system, ensuring accurate trigger conditions, scheduling logic, and delivery tracking across notification services.
• Tested payment gateway migration (Cashfree → Zaakpay), validating transaction flows, webhooks, retries, and reconciliation.
• Conducted third-party integration testing (PhonePe, Paytm) via Udyam APIs, ensuring API contract validation, idempotency, and payment state consistency.
• Tested web APIs for Branch PD forms and Udyam registration, validating request/response payloads, and third-party integrations.
• Designed and executed test cases using boundary value analysis and equivalence partitioning for lending modules: 2W, 4W, Commercial Vehicle Loans, Business Loans, Consumer Durable Loans, and Used Car Loans.
• Validated the Refer & Earn module, ensuring referral tracking, reward eligibility, fraud prevention, and supporting over 800 referrals.
• Tested loyalty loan repayment flows, validating EMI calculations, partial payments, and backend reconciliation.
• Executed SQL-based data validation, ensuring referential integrity across loan, referral, payment, and NCD modules.
• Validated CRM workflows, including lead creation and lead push from multiple sources (pre-login, campaigns, referrals).
• Tested the pre-login module, ensuring accurate lead capture and CRM routing.
• Performed integration testing across CRM, payment gateways, and loan systems, ensuring seamless data flow.
• Conducted regression, system, and UAT testing for modules, including MServe and NCD.
• Logged defects using JIRA, performed root cause analysis, and improved release quality.
• Worked in an Agile/Scrum environment, contributing to sprint planning and release readiness.
• Boosted user acquisition and transaction flow through Refer & Earn validation, and improved payment completion via reliable reminder notifications.
• Coordinated cross-functional teams during end-to-end testing phases, ensuring comprehensive coverage.

• Identified critical bugs and worked closely with developers to ensure timely resolution, resulting in a more stable product.
• Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
• Enhanced product reliability through thorough functional, regression, and performance testing.
• Designed testing scenarios for usability testing.
• Optimized test cases to maximize success of manual software testing.
• Managed defect tracking systems, ensuring accurate documentation of issues for efficient resolution.
• Collaborated with cross-functional teams to identify system requirements and develop effective test strategies.
• Analyzed test results to identify patterns and areas for improvement, leading to reduction in recurring issues.
• Developed and maintained defect databases for known issues.
• Authored and maintained well-organized, efficient and successful manual test cases for entire team.

• Supported and maintained production applications under IT-managed services, ensuring high availability, stability, and continuous performance improvement.
• Managed incident and ticket resolution within SLA, ensuring timely closure, and minimal impact on business operations.
• Acted as a Subject Matter Expert (SME) for business-critical applications, supporting internal teams, and resolving complex issues.
• Performed root cause analysis (RCA) for application and system failures, collaborating with vendor teams, infrastructure teams, and stakeholders to reduce service disruptions.
• Monitored and managed production systems, identifying performance bottlenecks, and implementing optimization solutions.
• Designed and maintained application maintenance plans and upgrade schedules, ensuring system reliability and minimal downtime.
• Conducted Disaster Recovery (DR) testing for Spotfire, coordinating with infrastructure teams, and preparing DR plans and validation reports.
• Generated ad-hoc operational reports, SLA metrics, and audit documentation, supporting compliance, and tracking system performance.
• Managed vulnerability assessments and remediation for production systems, improving application security posture.
• Developed data-driven dashboards using SQL and Splunk for license optimization (HOURRA project), enabling the detection of unused licenses and automated ticket generation.
• Collaborated across teams to integrate application data into centralized systems, improving visibility and operational efficiency.
• Performed data analysis and investigation, enabling informed decision-making and process improvements.