Sharanya Kaviarasu
Senior Project Lead
Bengaluru
Summary
Accomplished Project Manager skilled in leading end-to-end projects and coordinating cross-functional teams. Expertise in client management, sales, admissions, and recruitment, with a strong focus on relationship management and problem-solving. Proven track record of delivering results in fast-paced environments while effectively utilizing AI-powered tools to enhance productivity.
Overview
4
4
Languages
11
11
years of professional experience
Work History
Senior Project Lead
Sparkpro Creatives
Bengaluru, Karnataka
02.2025 - Current
- Lead end-to-end CGI, 3D visualisation and creative projects for agency clients.
- Managed projects from initial briefing to final delivery, ensuring alignment with client expectations.
- Create project plans, manage timelines, priorities and deliverables.
- Coordinated designers, 3D artists, and UI/UX teams to execute projects seamlessly and meet deadlines.
- Manage client communication, reviews, feedback and stakeholder expectations.
- Apply Agile project management through iterative reviews and continuous improvements.
- Ensure all final artwork meets brand guidelines, quality standards and client requirements.
- Handled multiple projects simultaneously, maintaining on-time delivery and quality standards.
- Manage branding, UI/UX, social media, product packaging and online advertising creatives.
- Identify and resolve project issues and maintain smooth client relationships.
- Use AI-powered tools to improve productivity, streamline workflows and automate repetitive tasks.
Inside Sales Specialist
Foundever
Chennai, Tamilnadu
08.2022 - 07.2023
- Converted customer enquiries and leads into successful sales.
- Followed up with leads to drive conversions and meet sales targets.
- Identified customer needs and recommended suitable products/services.
- Handled Canadian customers through inbound chats and calls.
- Built strong customer relationships through effective communication.
- Managed customer queries, objections and provided timely solutions.
- Maintained sales performance and customer satisfaction metrics.
- Recognized as a “Shining Star” for consistently achieving sales goals.
Senior Relationship Manager
Sri Chaitanya Techno School
Chennai, Tamilnadu
03.2019 - 04.2022
- Oversaw student admissions and enrollment processes to ensure smooth transitions for new students.
- Managed sales targets, team performance and admission follow-ups.
- Followed up with prospective parents to drive admission conversions.
- Led cold-calling campaigns and generated admission leads.
- Conducted counselling and guided parents through the admission process.
- Built and maintained parent relationships and handled enquiries.
- Led marketing & telecalling team to enhance lead generation for admissions.
- Handled end-to-end recruitment, including candidate sourcing, screening, interviews and onboarding.
Customer Support Specialist
Sutherland Global Service
Chennai, Tamilnadu
02.2018 - 02.2019
- Provided technical support to US-based customers through chat and voice channels.
- Troubleshot and resolved technical issues and customer queries within defined SLAs, enhancing customer experience.
- Managed high-volume customer interactions while maintaining quality and CSAT standards.
- Diagnosed issues, provided step-by-step solutions and ensured effective resolution.
- Handled escalations and followed up, ensuring timely resolutions and customer satisfaction.
- Maintained accurate records of customer interactions and resolutions to support service continuity.
- Consistently met productivity, quality and service-level targets.
Relationship Manager
Sri Chaitanya Techno School
Chennai, Tamilnadu
11.2016 - 01.2018
- Managed walk-in enquiries, counselling and admission conversions.
- Followed up with parents and students to convert leads into admissions.
- Developed and maintained strong relationships with parents, addressing admission-related queries effectively.
- Explained courses, fee structures and admission procedures to parents.
- Managed student admissions from initial enquiry through to successful enrollment.
- Coordinated admission documentation and enrollment process, ensuring timely completion.
- Supported student recruitment and lead-generation activities.
HR Intern
Jobseeks4Uconsultancy Services Wintech Industries
Chennai, Tamilnadu
01.2016 - 08.2016
- Screened resumes and shortlisted candidates based on job requirements.
- Supported candidate sourcing and recruitment efforts, contributing to a streamlined hiring process.
- Coordinated candidate interviews and follow-ups, enhancing communication between candidates and hiring managers.
- Assisted with candidate documentation and verification.
- Maintained accurate employee and applicant records, ensuring compliance with HR documentation standards.
- Supported the HR team with onboarding and recruitment coordination.
Education
B.Tech - IT
Saveetha School of Engineering
Chennai, India 04.2001 -
Skills
Project Management
Client Management
Sales & Business Development
EdTech Sales & Admissions
Team Management
Business analysis
Organization skills
Multi-tasking skills
Quality control
Project planning
Project coordination
Stakeholder management
Accomplishments
- Shining Star Award – Foundever India for consistently achieving sales targets.
- Best Employee Award – Sri Chaitanya Techno School for outstanding performance.
- Star Performer Award – Recognized multiple times for exceptional center growth and performance.
- Excellence in Customer Support & Service Quality Certification – Sutherland Global Services.
Timeline
Senior Project Lead
Sparkpro Creatives
02.2025 - Current
Inside Sales Specialist
Foundever
08.2022 - 07.2023
Senior Relationship Manager
Sri Chaitanya Techno School
03.2019 - 04.2022
Customer Support Specialist
Sutherland Global Service
02.2018 - 02.2019
Relationship Manager
Sri Chaitanya Techno School
11.2016 - 01.2018
HR Intern
Jobseeks4Uconsultancy Services Wintech Industries
01.2016 - 08.2016
B.Tech - IT
Saveetha School of Engineering
04.2001 -