SHARANYA KUNDER
Senior Customer Service Leader
Bangalore
Summary
Multifaceted customer service leader with proven customer service expertise, strong attention to detail and superior work ethic. Proficient in supporting customers by addressing escalated issues and assisting with delivery management. Talented team player and mentor with performance-oriented mindset.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
Work History
Senior Customer Service Leader
Omron Automation Private Limited
12.2015 - Current
- Identified opportunities to streamline processes by targeting areas of inefficiency and implementing improvements.
- Planned schedules and workflows based on expected customer demands.
- Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions to customers to understand the need.
- Reviewed associate performance to identify training needs and arranged coaching.
- Coordinated responses for key accounts, using business acumen, and attention to detail to balance company and customer demands.
- Escalated issues to supervisor when standard processes were not effective.
- Promoted to senior team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Increase sales by coordinating with all factories to pull in material as per customer requirements
- Sales estimation & delivery forecast (Internal & External)
- Inventory management
- Implementing new procedures to increase sales by understanding government new rules & regulations (FTA)
- Allocation management during the tight delivery situation
- Coordination with factories in China, Malaysia, Japan, Indonesia for delivery confirmation, pull in requests of orders, shipment arrangement from factories to forwarders to customers
- Visited various factories in Indonesia, Malaysia to understand about the production lines, factory capacity for each type of products and to understand about factory logistics operations
- Visited Singapore warehouse to enhance knowledge on logistics operations and delivery management.
- SDS (Scheduled Delivery System) new system implemented for delivery management which helps to enhance the work process of CS and helps to ease daily work processes as it auto updates the delivery from factory.
- SCP (Supply Chain Planning) system implemented in India which has several functions including demand forecasting & planning, Inventory planning , production & planning.
Pricing Analyst
Avnet India Pvt.LTD
11.2011 - 06.2015
- Preparing quotations for RFQ’s. (Web quotation & Pricers)
- Delivery Management & forecast management
Technician Trainee
Bharth Heavy Electricals Ltd
09.2010 - 09.2011
- Sub -Assembly -Material Planning and Controlling (SA-MPC) in Material Management (MM) section.
Education
Pre-University - Science
Viveka Pre-University College
01.2005 - 04.2007
DIPLOMA - Electronics & Communication Engineering
Nitte Rukmini Adyanthyaya Memorial Polytechnic
01.2007 - 04.2010
Skills
SAPundefined
Accomplishments
- Recognized for Best Support from Management and Suppliers and received “Excellence of Service” award Third Quarter of FY14.
- Recognition from management for achieving highest sales of 17 M$ in FY22.
- Implementing automation of order loading process to avoid error and save time.
- Conducted Customer satisfaction Survey to improve quality of Service and to understand customer interest yearly.
- Implementing FTA process to increase sales for company and also benefiting customers.
Timeline
Senior Customer Service Leader
Omron Automation Private Limited
12.2015 - Current
Pricing Analyst
Avnet India Pvt.LTD
11.2011 - 06.2015
Technician Trainee
Bharth Heavy Electricals Ltd
09.2010 - 09.2011
DIPLOMA - Electronics & Communication Engineering
Nitte Rukmini Adyanthyaya Memorial Polytechnic
01.2007 - 04.2010
Pre-University - Science
Viveka Pre-University College
01.2005 - 04.2007
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