Sharanya M
Chennai
Summary
Catalog and Ecommerce Operations Manager with 8+ years of experience managing product listing workflows, SKU onboarding, taxonomy mapping, and marketplace catalog accuracy. Proven expertise in vendor coordination, SLA-driven catalog delivery, QA audits, and order/returns support. Strong people leader with experience improving operational efficiency through SOPs, automation, and data-driven reporting.
Overview
11
11
years of professional experience
Work History
Deputy Manager - Operations
Wissend Consultancy Services Pvt Ltd
05.2019 - Current
- Managed 1,000+ SKUs across three marketplaces, achieving 99% data accuracy through taxonomy mapping and automated metadata validation.
- Oversaw 2,000 daily orders with 98% SLA compliance, acting as primary liaison among Tech, Ops, and Logistics.
- Led a team of 25 through two high-volume marketplace transitions without downtime, reducing attrition by 12%.
- Automated QC reporting via ERP tools, decreasing manual tasks by 25% and enhancing accuracy by 15%.
Associate - Customer Sales Support
Wipro BPS
08.2018 - 02.2019
- Consistently surpassed monthly conversion targets for credit card onboarding through high-volume outreach and rigorous follow-up.
- Identified opportunities for account upgrades, successfully migrating customers to premium credit products aligned with spending patterns.
- Streamlined onboarding process, ensuring new cardholders completed activation and understood key product benefits.
- Conducted personalized outreach to diverse clients, fostering rapport and providing tailored recommendations to enhance satisfaction.
Data Analyst (Catalog Support)
Xstrand Technologies Pvt Ltd
05.2016 - 07.2018
- Managed onboarding and integration of 500+ retailer catalogues across ecommerce applications.
- Performed product data uploads, image QC, metadata/attribute validation & pricing corrections.
- Improved listing completeness score by centralizing product content sources.
- Executed product content A/B testing and banner placement for promotional campaigns.
Customer Service Agent - Amazon Process
Sutherland Global Services
05.2015 - 01.2016
- Maintained over 95% CSAT score by delivering exceptional support through chat and email.
- Resolved complex order and refund inquiries while achieving 100% adherence to TAT and productivity goals.
Education
Bachelor of Commerce - General
Alpha Arts & Science College - University of Madras
01.2015
Skills
Core Competencies
- E-commerce Operations: End-to-end Catalog Lifecycle, SKU Taxonomy & Attribute Mapping
- Quality & Compliance: Listing QA, Metadata Validation, and SLA/KPI Monitoring
- Process Engineering: SOP Standardization, Workflow Optimization, and Automation
- Leadership: Team Management (25 members), Training & Performance Auditing
- Platforms: Shopify, Magento, and Mirakl Marketplace
- Data Systems: Advanced MS Excel, ERP/CRM Integration, and MIS Reporting
- Analytics: Dashboard Creation and Google Data Studio Proficiency
Accomplishments
- 3× Special Mention Awards for contribution and process improvement
- SLA adherence of 98%+ for 3 consecutive years
- Attendance Award - 2024
Tools And Platforms
- Shopify
- Magento
- CS Cart
- Mirakl
- Oracle
- ERP/CRM systems
- Tesseract
- SPID
- Google Data Studio
- MS Excel
Languages
English
Advanced (C1)
C1
Tamil
Upper Intermediate (B2)
B2
Timeline
Deputy Manager - Operations
Wissend Consultancy Services Pvt Ltd
05.2019 - Current
Associate - Customer Sales Support
Wipro BPS
08.2018 - 02.2019
Data Analyst (Catalog Support)
Xstrand Technologies Pvt Ltd
05.2016 - 07.2018
Customer Service Agent - Amazon Process
Sutherland Global Services
05.2015 - 01.2016
Bachelor of Commerce - General
Alpha Arts & Science College - University of Madras