Summary
Overview
Work History
Education
Skills
Personal Information
Awards
Timeline
Generic

Sharanya Mudadla

Hyderabad

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

12
12
years of professional experience

Work History

Key Account Manager

Rachnoutsav Events Pvt Ltd
Hyderabad
12.2023 - 03.2024
  • I worked as a part-time employee for the company, where my main responsibilities were to provide client care and connect with customers everywhere in the business.
  • Assisted in the development of promotional materials such as flyers, posters, banners, used in advertising efforts.
  • Negotiated pricing structures with vendors in order to secure favorable terms while staying within established budgetary constraints.
  • Provided oversight of team members responsible for handling day-to-day operations related to the planning process.
  • Resolved any issues that arose during the course of an event in a timely manner.
  • Monitored event budgets to ensure accuracy and efficiency in spending.
  • Evaluated event performance metrics against established goals and objectives.
  • Resolved any issues or complaints arising during an event in a timely manner.

Manager Operations & HR

TechOptima Pvt Ltd
06.2022 - 09.2023
  • Successfully operated heavy equipment such as forklifts
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset
  • Reviewed business goals to recommend new HR approaches, policies and procedures for continual improvements focused on meeting business objectives and enhancing productivity
  • Supervised and mentored direct reports and developed talented HR teams
  • Managed employee disputes by employing conflict resolution techniques
  • Guided leaders and employees on company policies, programs, benefits and salary administration
  • Ran errands and provided general office support in a professional environment
  • Demonstrated creativity and resourcefulness through the development of innovative solutions
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
  • Self-motivated, with a strong sense of personal responsibility
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
  • Onboarded new employees with training and new hire documentation
  • Improved safety procedures to create safe working conditions for workers
  • Managed and motivated employees to be productive and engaged in work.

Operations Manager

Purplenow Inc
06.2021 - 05.2022
  • A competent professional with nearly 18 months of experience in: Operations Management, Process Management, Data Reconciliation, Client Relationship Management, Attrition Management, Team Management
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
  • Developed and maintained relationships with external vendors and suppliers
  • Directed initiatives to improve work environment, company culture or overall business strategy
  • Trained and guided team members to maintain high productivity and performance metrics.

Lead Operations

Concentrix Daksh Services Pvt Ltd
06.2012 - 06.2016
  • 4 years of BPO experience, consistently has been evaluated as a top contributor within the processes
  • A competent professional with nearly 18 months of experience in: Operations Management, Process Management, Data Reconciliation, Client Relationship Management, Attrition Management, Team Management
  • IDP in WFM(Dialer): Creating and managing an outward campaign strategy that ensures saturation and penetration targets are met
  • Perform daily uploads, downloads, and importing
  • Knowledge and experience with a dialer system
  • Grew as an associate to Lead Operations
  • Creating and managing an outward campaign strategy that ensures saturation and penetration targets are met
  • Hands-on experience in the usage of Windows XP and Office 2000 Professionals
  • Ability to work effectively and efficiently in a call centre team environment
  • Excellent Interpersonal and Team Handling Skills
  • Extremely adept at managing and planning projects by client guidelines
  • Managed client communications with timely responses to emails and phone calls
  • Handled a Team size of 50 agents on the floor, both In Sales verifications and leads processes
  • Recruiting, targeting qualified candidates from the recruitment team who make sense of my process, and conducting training sessions for new joiners
  • Managed Client Metrics for Presales, Lead Warming Call Centre, and telesales Verification processes for Life insurance on the Digital Marketing front
  • Boosted Sales revenue in all the processes compared to existing months by a substantial increase
  • Perform training sessions for new joiners to ensure metrics like Attrition, Shrinkage, and AHT are in place once the Production kicks in
  • Have exposure to Telecom and Insurance domains
  • Perform the tasks of handling escalated customer calls regarding the request for services and products(Insurance Policies)
  • Business liaison with the CCOD team, IT departments, and other support Functions teams to ensure smooth operational cycles are achieved.

Education

Bachelor of Technology in Computer Science Engineer -

05.2012

Skills

  • Client Relations
  • New Business Development
  • Employee Relations
  • Employee Engagement
  • Employee Handbooks
  • Dialer management understanding
  • Onboarding
  • Orientation
  • Retention Strategies
  • HR Processes
  • Recruitment Strategies
  • Negotiation Skills
  • Business Intelligence
  • Business strategies
  • Key Account Management
  • Social Media Marketing

Personal Information

Title: MANAGER HR OPERATIONS

Awards

  • One amongst Top performers rating since 2013
  • Top Performer award for H2 2014.
  • Top talent award for Q2 2013 and Q3 2014.
  • Top Contribution award from HDFC Life for the years 2014 and 2015.

Timeline

Key Account Manager

Rachnoutsav Events Pvt Ltd
12.2023 - 03.2024

Manager Operations & HR

TechOptima Pvt Ltd
06.2022 - 09.2023

Operations Manager

Purplenow Inc
06.2021 - 05.2022

Lead Operations

Concentrix Daksh Services Pvt Ltd
06.2012 - 06.2016

Bachelor of Technology in Computer Science Engineer -

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Sharanya Mudadla