SHARANYA N

• Currently working Hdfc Bank Ltd as a Assistant manager for Consumer Durable (CD) Collections.

RESPONSIBILITIES:-

• Do Allocation for follow-up of cases before the 4th of every month with the allocation file.
• Overseeing the Collections portfolio in Consumer Banking for Bangalore Recoveries
• Control on vendor bills with an automation checklist and process notes
• Hiring a new external vendor with an end-to-end process with compliance and policy.
• Upgrading external vendors with business requirements and cost reduction programs
• Audit controls of external vendor on a monthly, quarterly, and half-yearly basis and check on the quality and process note compliance’s
• Built capacity in the unit, both internal employees and external associates
• Have handled corporate customers with deep vintage write-off accounts
• Have generated self-leads for complete skip cases and solved them with the highest resolution

• Previously working as a junior officer for credit card collections in HDB Financial service (HDFC Bank Ltd.,) Bangalore.
• Worked as a Junior Officer in credit card segment and handled BKT 1(HDFC Bank Ltd)
• Responsible for delinquency and always met the management expedition.
• Built confidence and capacity within the team to ensure team members career growth and skills are upto date.
• Handle corporate customers on delinquent accounts on a high priority basis.
• Constant reporting and MIS to senior Managements.
• Handling customer grievances on account of banking.
• Conducting trainee Engagement program for newly joined associates, understand the client requirement on the skilled resource and fulfill the requirement.
• Managed team goals in line with the Organization goals.

• Carrier started in ADFC Pvt. Ltd., collection officer for credit card collection in HDFC Bank ltd., Bangalore.