Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Work Availability
Quote
Project Highlight
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Sharanya Rajaram

Sharanya Rajaram

Bengaluru

Summary

Dynamic Learning and Development leader with a proven track record of driving high-impact learning initiatives that transform business performance and foster continuous growth. With expertise in strategy, instructional design, and digital learning, I’ve successfully launched an LMS, achieving 95% adoption in just three months, and led leadership and communication programs that significantly improved team performance and engagement.

Skilled in leveraging data to design scalable, results-oriented learning solutions that align with organizational goals, I partner with senior leaders to drive employee retention, performance, and talent development. Passionate about enabling real behavioral change and empowering teams, I’m now seeking strategic L&D leadership roles to spearhead organizational learning transformation and future-proof talent.

Overview

12
12
years of professional experience
1
1
Certificate

Work History

Lead Learning & Development Specialist

Maxval Technologies
Coimbatore
07.2024 - 01.2025
  • Led the successful implementation of an LMS within three months, achieving 95% employee adoption in the first quarter, and significantly enhancing training efficiency across departments.
  • Designed and developed role-specific, engaging training modules that addressed skill gaps and aligned with organizational goals, boosting learner engagement by 60%.
  • Streamlined onboarding by reducing training time by 30% through the efficient use of the LMS, enabling new hires to quickly become productive team members.
  • Built strong cross-functional partnerships to ensure training alignment with department KPIs, supporting business objectives, and improving overall performance.
  • Introduced tracking dashboards and analytics, providing leadership with valuable insights on learning ROI and completion rates, driving strategic decision-making.

Learning and Development Specialist

DXC Technology
Bengaluru
03.2023 - 06.2024
  • Delivered professional communication and soft skills training to global teams, enhancing client interactions and service standards across multiple domains.
  • Spearheaded new hire onboarding programs, reducing ramp-up time, and improving knowledge transfer for fresh recruits.
  • Increased training completion rates by 20% in six months by revamping scheduling and engagement strategies, leading to a more skilled and productive workforce.
  • Trained over 300 employees, improving communication effectiveness by 40% for client-facing teams, and reducing support queries by 25% through quick-reference job aids.
  • Recognized by leadership for delivering impactful training aligned with business goals, fostering a culture of continuous learning, and internal mobility.

L&D Associate | Voice & Accent Trainer

Envoy Mortgage (I) Pvt. Ltd.
Bengaluru
05.2021 - 04.2023
  • Delivered voice and accent neutralization training to over 200 employees, resulting in a 35% improvement in customer satisfaction scores, and enhanced client communication.
  • Facilitated soft skills workshops on business communication and customer handling, significantly improving interactions across support and sales teams.
  • Designed customized training modules for the U.S. Mortgage industry terminology, streamlining client service protocols, and enhancing team performance.
  • Reduced escalations by 30% through targeted communication coaching and simulation-based learning, improving the overall customer experience.
  • Contributed to the development of a standardized communication assessment framework, now used for consistent evaluation in hiring and performance reviews.

Senior Training Specialist

D’Edge Promotions
Coimbatore
03.2017 - 03.2021
  • Designed and delivered product and sales training programs for marketing and promotional teams, aligning training with business goals, and boosting team performance.
  • Conducted train-the-trainer sessions, ensuring scalable and consistent knowledge transfer across regions, promoting a unified approach to training.
  • Developed engaging training content and SOPs, driving sales effectiveness and brand alignment, enabling teams to promote products with confidence.
  • Increased frontline sales productivity by 25% through focused, high-impact training, while reducing training time by 30% through the creation of digital micro-learning modules.
  • Mentored over 500 promotional staff, contributing to the success of high-revenue product launches, and receiving client commendations for delivering brand-consistent teams.

Customer Service Specialist

Mphasis
Bengaluru
04.2014 - 12.2014
  • Managed high-volume calls across banking, insurance, and IT domains, delivering timely resolutions that enhanced the overall customer experience and improved satisfaction.
  • Achieved a 90%+ CSAT score by providing first-contact resolutions and adhering to SOPs, ensuring quality, accuracy, and data security in all interactions.
  • Collaborated with backend teams to escalate and resolve complex issues, improving team efficiency, and reducing call handling times by 15%.
  • Recognized as a top performer for consistently exceeding performance targets and enhancing service quality through effective problem resolution.

Customer Service Specialist

IBM Daksh
Bengaluru
03.2013 - 01.2014
  • Delivered high-quality voice and email support to international clients, resolving billing, technical, and service-related issues, while consistently meeting SLA targets.
  • Improved first-call resolution by 20% through proactive problem-solving and accurate issue diagnosis, contributing to a 10% increase in CSAT scores.
  • Recognized in the top 10% of performers for service excellence, and honored with the 'Customer Delight Champion' award for handling critical client concerns.
  • Played a key role in onboarding and mentoring new hires, reducing ramp-up time, and enhancing team readiness for operations.

Education

Master of Arts - Education

Christ University
Bengaluru
04-2017

Bachelor of Arts - English

GRD College of Science
Coimbatore
04-2013

Skills

  • Learning Management Systems (LMS) Implementation
  • Instructional Design (ADDIE, Bloom's Taxonomy)
  • Voice and Accent Training
  • Digital and Blended Learning Strategy
  • New Hire and Leadership Onboarding
  • Capability Building and Soft Skills Training
  • Program Design and Facilitation
  • Communication and Stakeholder Management
  • Training, Analytics, and Reporting
  • LMS Tools: Moodle, TalentLMS, Zoho People LMS
  • Content Tools: Articulate Rise, Canva, MS PowerPoint, and Camtasia
  • Collaboration Platforms: MS Teams, Slack, and Trello
  • Data Analysis: Google Sheets, Excel
  • LMS Reporting Dashboards
  • Employee engagement and learning experience design

Certification

  • Instructional Design (Certified)
  • Learning Management Systems (Internal LMS Training)
  • Voice & Accent Training & Facilitation (Internal)

Affiliations

Experienced in driving impactful L&D initiatives through LMS implementation, instructional design, and soft skills development

Experienced in driving impactful L&D initiatives through LMS implementation, instructional design, and soft skills development, I combine operational efficiency with creativity to deliver engaging learning experiences that align with business goals. Outside of work, I’m a wellness enthusiast and a passionate mentor, committed to continuous growth—for myself and those I support

Timeline

Lead Learning & Development Specialist

Maxval Technologies
07.2024 - 01.2025

Learning and Development Specialist

DXC Technology
03.2023 - 06.2024

L&D Associate | Voice & Accent Trainer

Envoy Mortgage (I) Pvt. Ltd.
05.2021 - 04.2023

Senior Training Specialist

D’Edge Promotions
03.2017 - 03.2021

Customer Service Specialist

Mphasis
04.2014 - 12.2014

Customer Service Specialist

IBM Daksh
03.2013 - 01.2014

Master of Arts - Education

Christ University

Bachelor of Arts - English

GRD College of Science

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage

Project Highlight

LMS Implementation at Maxval, Successfully led a cross-functional team to implement an enterprise LMS within 3 months. Designed training workflows, integrated learning content, and drove adoption across all departments. Resulted in increased compliance, improved learner experience, and measurable performance gains.

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Sharanya Rajaram