Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Personal details
Declaration
Timeline
Generic

Sharanya V

Bangalore

Summary

Results-driven Customer Service Specialist skilled in resolving complaints and enhancing customer satisfaction through effective communication and collaboration. Excels in prioritizing and multitasking in fast-paced environments while contributing to team objectives. Experienced in managing escalated support issues to ensure customer retention and loyalty.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

ivangel sales and services pvt ltd
Bangalore
11.2023 - 06.2024

Customer Service Representative

kotak Mahindra prime India private limited
Bangalore
09.2018 - 04.2020

Customer Service Representative

Intelnet global services private limited
Bangalore
01.2017 - 08.2018
  • Resolved customer complaints through effective communication and problem-solving skills.
  • Assisted customers with inquiries, enhancing understanding of product features and benefits.
  • Maintained detailed records of customer interactions for future reference.
  • Collaborated with team members to streamline service processes, resulting in quicker resolution times.
  • Educated customers about new services and promotions, fostering increased engagement and awareness.

Education

Bachelor of Science - Fashion Apparale Designing

AET College Banaglore University
Bangalore
06-2016

Skills

  • Client relations
  • Product knowledge
  • Inbound and outbound calling
  • Data entry
  • Record keeping
  • Troubleshooting techniques
  • Process optimization
  • Strong teamwork
  • Communication skills

Languages

English
Advanced (C1)
C1
kannada
Proficient (C2)
C2
Tamil
Native
Native
Hindi
Advanced (C1)
C1

Accomplishments

Awarded as a best employee of 2017 Intelnet Global Service.

Personal details

  • Date of birth : 01-11-1993
  • Gender : Female
  • Marital status : Married

Declaration

I hereby declare that all the above information is true to the best of my knowledge.

Sharanya V

Timeline

Customer Service Representative

ivangel sales and services pvt ltd
11.2023 - 06.2024

Customer Service Representative

kotak Mahindra prime India private limited
09.2018 - 04.2020

Customer Service Representative

Intelnet global services private limited
01.2017 - 08.2018

Bachelor of Science - Fashion Apparale Designing

AET College Banaglore University
Sharanya V