Summary
Overview
Work History
Education
Skills
Certification
Language proficiency
Accomplishments
Timeline
Generic

Sharat Chandra Penumarthy

Hyderabad

Summary

Highly self-motivated and organized professional with over 10 years of industry experience. Proven track record of exceeding expectations and delivering results in fast-paced environments. Strong attention to detail and ability to prioritize tasks effectively to meet deadlines. Eager to leverage skills and expertise for a new opportunity in a challenging role to continue growth and make a significant impact.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Manager

Deloitte India Pvt Ltd
05.2023 - Current
  • Lead a 24
  • 7 Global NOC Team and Compliance Management teams of 18 members, monitoring health across the Infrastructure on Cloud, On Premise and Hybrid Environments
  • Identifying opportunities for improvement and recommending solutions to contribute to the continuous improvement of overall security posture and mitigation of existing and emerging threats.
  • Increase operational efficiency by empowering team and streamlining processes
  • Enhance and establish Service Level and Operation Metrics and KPI scorecards for service delivery
  • Obtained and Provided Team Utilization Metrics and Statistics to the Senior Management and represented team in the Top-Level Manager’s meetings
  • Partnered with Engineering and Infrastructure teams to implement and enhance monitoring strategies and Standards
  • Own and enhance ITSM processes including Incident, Problem and Change Management in ServiceNow
  • Worked as a Key Escalation point in ensuring resolution of Major Incident Management
  • Spearhead automation initiatives to reduce false positives and improve Incident triage, reduce manual effort for repetitive processes
  • Created Opportunities for the team members for internal mobility to cater personal growth
  • Coach and Develop Team members to help them achieve their Personal Growth by complimenting and sharing constructive feedback and designing Training programs
  • Ensure team concerns are addressed from time to time by conducting meetings
  • Drive multiple firm initiatives to promote and protect Brand
  • Highlights:
  • Standardize end to end Decommission process
  • Built Dashboards on PowerBI to streamline monthly Compliance Reporting
  • Collaborated with DevOps teams to build automation pipelines for various processes
  • Automation using ServiceNow for Routing requests
  • Worked on achieving Patch automation to promote Well being for the team
  • Lead and contributed to Dynatrace, XIO and backup Strategy Projects

Assistant Manager

Deloitte India Pvt Ltd
03.2015 - 04.2023
  • Accomplish deliverables by managing staff; planning and evaluating IT Infrastructure operations
  • Prepare and review all Service Level and Operation Metrics and KPI scorecards for service delivery
  • Perform quality controls and Monitor performance to initiate action thereby strengthening results
  • Obtained and Provided Team Utilization Metrics and Statistics to the Senior Management and represented team in the Top-Level Manager’s meetings
  • Ensure team concerns are addressed from time to time by conducting meetings
  • Providing innovative ways to incorporate KPIs and reporting for all IT infrastructure and ensuring the accuracy and reliability of data used to create KPIs
  • Highlights:
  • Created ServiceNow flows for the operational tasks to overcome process deviations
  • Ideated ServiceNow integration with the Monitoring tools for Auto ticket generation
  • Automated SQL Service check post patching to ensure Application Availability
  • Collaborated to obtain SCCM Client Remediation through Runbooks
  • Documented procedures and flowcharts for processes and operational tasks

Shift Lead

Deloitte India Pvt Ltd
09.2015 - 08.2018
  • Ensure Accountability of the shift operations by assigning work for the team members in the shift
  • Co-ordinate with other Shift leads to identify Process gaps
  • Maintain Cohesion with the team members and prepare shift rosters
  • Developing, maintaining, and updating procedural and technical documentation
  • Drive alert resolution by ways of Analysis and Event Correlation
  • POC for Firewall related incidents, SQL and IIDR Technologies, Application and Patch Management

Senior Analyst

Deloitte India Pvt Ltd
03.2015 - 08.2015
  • Monitor and perform alert triages to ensure infrastructure availability
  • Prepare and provide timely reports of operationals tasks within the team’s scope
  • Provide L1.5 troubleshooting to resolve issues pertaining to Windows Server, Network, Application and Database technologies

Consultant

Capgemini India Pvt Ltd
05.2012 - 02.2015
  • Monitoring Server and Network Infrastructure of different customers.
  • To Use basic technical and service knowledge to ensure event correlation and diagnosis is efficient.
  • Perform Troubleshooting by logging in to the Servers, Routers and Switches.
  • Act as supervisor being a Senior resource, understand concerns and drive the team with motivation.
  • Perform Windows server patching for the Customers.

NOC Executive - Senior

Microland Ltd.
01.2011 - 03.2012
  • Monitoring entire IT infrastructure of 15 different customers.
  • Initial troubleshooting of Routers, Switches and Servers.
  • Identifying incidents and prioritizing them according to the impact.
  • Preparing daily and weekly reports for Clients.

Associate Analyst

Deloitte Consulting India Pvt.Ltd
12.2009 - 09.2010
  • Liaison with US healthcare facilities, like hospital and private, state and federal
  • Governed insurance companies
  • Researching claims
  • Verifying payments by comparing them against contracts
  • Advising clients on next steps
  • Resolving claims
  • Analyzing work and finding trends that can help clients re-engineer processes

Education

PGDM - IT Management

Welingkar Institute
06.2017

Bachelor's Degree In Science - Microbiology

Avanthi Degre College
Hyderabad
06.2009

Skills

    ITSM

    Leadership

    Delivery and People Management

    Performance Managenent and Coaching

    Reporting and Dashboards

    Windows server

    Network

    Cloudability

Certification

  • SAFe 6.0
  • ITIL 2011 Foundation
  • Microsoft AZ-104

Language proficiency

English
Hindi
Telugu

Accomplishments

  • Applause Award (Apr 2024): Innovation campaign and Fostering a culture of Forward thinking
  • Outstanding Award (Feb 2023): Agility and dedication for improving team efficiency
  • Applause Award (Mar 2022): Fixing Security Patching issue on Windows 2012 Servers, Enhancing team engagement
  • Spot Award (Apr 2021): Handling the Patching of Critical applications within time window
  • Applause Award (Feb 2020): Influential in Overall CIOC Operations and Delivery, Expanded the Scope of Operations
  • Outstanding Award (April 2019): Bringing the Patch Compliance up by 5%, Team Motivator, Firm Initiatives

Timeline

Manager

Deloitte India Pvt Ltd
05.2023 - Current

Shift Lead

Deloitte India Pvt Ltd
09.2015 - 08.2018

Assistant Manager

Deloitte India Pvt Ltd
03.2015 - 04.2023

Senior Analyst

Deloitte India Pvt Ltd
03.2015 - 08.2015

Consultant

Capgemini India Pvt Ltd
05.2012 - 02.2015

NOC Executive - Senior

Microland Ltd.
01.2011 - 03.2012

Associate Analyst

Deloitte Consulting India Pvt.Ltd
12.2009 - 09.2010

PGDM - IT Management

Welingkar Institute

Bachelor's Degree In Science - Microbiology

Avanthi Degre College

Similar Profiles

CREATE PROFILE
Sharat Chandra Penumarthy