Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic
Sharat Gelam

Sharat Gelam

Banking & Finance, Financial Investigation Unit Analyst, Transaction Monitoring
Bengaluru

Summary

The primary role of the FIU is to receive and analyze Suspicious Activity Reports (SARs) from financial institutions and other reporting organizations. These reports are submitted when a financial institution identifies a potential money laundering or terrorist financing risk in a customer's transaction.

Focused Customer Service Manager offering 4.5 years of experience in sales management, office administration and customer service. Proven success in developing high-performance teams and streamlining day-to-day office activities.

Relentless professional known for working hard to determine risk levels. A well-spoken Fraud Analyst promoting exemplary talents in reviewing accounts and identifying issues. Motivated Fraud Analyst touting for six months of expertise investigating suspicious activity for WNS Global services company. Knowledgeable resource committed to finding answers and working with clients and interdepartmental personnel. Promoting exemplary skills in project management, analytics and fraud pattern detection.

Seasoned Risk Analyst Six months of comprehensive experience identifying and analyzing areas of potential risk threatening success of investment and commerical banks. Methodical and meticulous professional polished in projecting potential losses and making recommendations to limit risk through diversification and currency exchanges..

Overview

5
5
years of professional experience
7
7
years of post-secondary education
3
3
Languages

Work History

Transaction Monitoring, Financial Crime Analyst

WNS Global Services
Bengaluru
09.2022 - Current
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Identified issues, analyzed information and provided solutions to problems.
  • Conducted interviews with suspects and filed reports of findings.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Summarized all key information regarding investigation into detailed report for delivery to client.
  • Reviewing, investigating and reporting money laundering cases with up to 200 associates
  • Providing on going monitoring and resolving of formal complaints and Financial Ombudsman Service complaints related to Financial Investigations' Unit cases
  • Dealing appropriately with consent refusals following submission of SAR
  • Acting as point of contact for the law enforcement agencies in ongoing criminal investigations that commenced from the submitted SAR
  • Cooperating with other teams in providing professional and efficient front line compliance support and seeking to improve the Company's processes.

Customer Service Manager

IDFC Bank
Bilaspur
09.2020 - 09.2022
  • To Verify all aspects of client identification program (CIP) and necessary account opening documents are provided and in accordance with Know Your Customer (KYC)
  • To Identify accurate risk rating for individual/non individual accounts
  • Complete extensive due diligence investigation using public and private database in accordance with anti money laundering
  • Ensures final reports are comprehensive, compliant and suitable for use
  • Liaise with internal and external clients ensuring compliance
  • Quality customer service in high paced environment
  • Resolved customers disputes and complaints
  • Onboarding of new customers
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Plan, direct and coordinate risk and insurance programs of establishments to control risks and losses
  • End to end management of client KYC process including liaison across business, compliance and operations
  • Follow ethical codes that protect the confidentiality of information
  • Analyze and classify risks and investments to determine their potential impacts on companies
  • Took ownership of customer issues and followed problems through to resolution
  • Generated customer satisfaction surveys to analyze results into action plans
  • Followed through with client requests to resolve problems

Customer Service Officer

Axis Bank
Bilaspur
06.2018 - 09.2020
  • Resolved concerns with products or services to help with retention and drive sales.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted call-in customers with questions and orders.
  • Promoted company brand and unique offerings through personalized customer service.

Education

Post Graduation Diploma In Banking Services - Banking And Financial Support Services

Manipal University
Bangalore
04.2017 - 06.2018

Bachelor Of Engineering - Electrical Engineering

Government Engineering College
Jagdalpur
06.2012 - 05.2016

12th -

HSM Global Public School
Bilaspur
04.2011 - 03.2012

10th - 10th Standard

Kendriya Vidyalaya
Bilaspur
06.2009 - 05.2010

Skills

    Customer Relationship Management Software (CRM)

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Accomplishments

  • Consecutively ranked among the Top 10 in CSO under CSO Income Achievements Category.

Interests

Listening Music

Playing Football and Cricket

Timeline

Transaction Monitoring, Financial Crime Analyst

WNS Global Services
09.2022 - Current

Customer Service Manager

IDFC Bank
09.2020 - 09.2022

Customer Service Officer

Axis Bank
06.2018 - 09.2020

Post Graduation Diploma In Banking Services - Banking And Financial Support Services

Manipal University
04.2017 - 06.2018

Bachelor Of Engineering - Electrical Engineering

Government Engineering College
06.2012 - 05.2016

12th -

HSM Global Public School
04.2011 - 03.2012

10th - 10th Standard

Kendriya Vidyalaya
06.2009 - 05.2010
Sharat GelamBanking & Finance, Financial Investigation Unit Analyst, Transaction Monitoring