Sharat Suvarna

• Led a team of ~70+ people in CRMS India, Sri Lanka & Bangladesh. Ensure a healthy work-culture and a motivated team with focus on high performance delivery.
• Build and maintain strong relationship in-country and regional stakeholders.
• Established effective framework to ensure compliance with relevant credit risk policies and regulatory requirements.
• Works with various Risk and Control teams to ensure operational risk framework is embedded for all represented functions.

• People Manager (Team Size: 36).
• Support FX Sales and trading desk (Markets) in meeting regulatory requirements.
• Ensure seamless operations delivery platform through timely and zero-defect transaction processing.
• Drive reengineering projects and work with technology team in building efficient and robust processes through automation initiatives.

• People Manager. (Team Size: 23).
• Manage treasury funding for Europe, Middle East and Asia regions for 53 currencies and across time zones.

• Handling in-sourcing of India Trade Service Professionals team. (90 member migration)

Multiple Roles: Service Executive, Business Developer & Client Delivery Professional.

• Cash and Trade Product Specialist managing vast portfolio, creating and presenting quarterly Service Reviews, ensuring overall satisfaction, retention, and organic growth.
• Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.