SHARATH CHANDRA
Kallur
Summary
Dynamic Support Associate with established success at Speridian Technologies, excelling in customer support and escalation management.
Overview
8
8
years of professional experience
Work History
Support Associate
Speridian Technologies
bangalore
10.2020 - 05.2025
- Provided effective solutions to technical issues for clients.
- Managed customer inquiries across multiple communication channels efficiently.
- Trained new staff on company systems and customer support best practices.
Support Service Coordinator
BGRS
Bangalore
10.2019 - 09.2020
- Identified and addressed customer needs promptly and effectively.
- Managed escalations with professionalism and a client-focused approach.
- Maintained adherence to BGRS core competencies consistently.
- Coordinated service requests between clients and support teams efficiently.
Digital Interaction Executive
[24]7.ai
Bangalore
06.2017 - 10.2019
- Bangalore
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Education
Kottam Karunakara Reddy Institute of Technology - Electrical, Electronics And Communications Engineering
JNTUA
Kurnool, A.P04-2016
Intermediate - Kurnool, A.P
Board of Intermediate Education
Kurnool, A.P01.2012
S.S.C - Kurnool A.P
Board of Secondary Education
Kurnool A.P01.2010
Skills
- Windows operating systems
- Data entry
- Customer support
- Call center experience
- Escalation management
- MS Office applications
- PowerPoint presentation skills
- Excel spreadsheet proficiency
- Word document creation
- Outlook email management
Accomplishments
- Awarded Best Performer of the year Q1 of 2018.
- Got best team player for providing excellent service to customers and supporting team members whenever there is a requirement.
Languages
- English
- Kannada
- Telugu
- Hindi
Extracurricular Activities
Volunteered 'Tech Mantra' Technical Fest of Our College. Presented for Business owners and Heads of the department. Actively worked as a co-ordinate on college event named 'Paper and poster presentations' conducted by ECE Department.
Disclaimer
I, hereby confirm that the above furnished information is true to the best of my knowledge.
Primary Assets
- Quick Learner.
- Positive thinker.
- Effective Communication skills and leadership qualities.
Personal Information
- Father's Name: P. Naga Subbaiah
- Date of Birth: 09/30/94
Timeline
Support Associate
Speridian Technologies
10.2020 - 05.2025
Support Service Coordinator
BGRS
10.2019 - 09.2020
Digital Interaction Executive
[24]7.ai
06.2017 - 10.2019
Kottam Karunakara Reddy Institute of Technology - Electrical, Electronics And Communications Engineering
JNTUA
Intermediate - Kurnool, A.P
Board of Intermediate Education
S.S.C - Kurnool A.P
Board of Secondary Education