Sustainability
Sharath Jeppu
Principal Software Engineer - ServiceNow
Bengaluru
If you set your goals ridiculously high and it's a failure, you will fail above everyone else's success.
James Cameron
Summary
Seasoned technical leader with over 30 years of experience in IT consulting, product engineering, pre-sales, cloud and enterprise security. Extensive expertise in building and scaling Centers of Excellence (CoE) focusing on agile software product delivery, DevSecOps, and platform governance. Proven track record in driving transformation, optimizing engineering processes, and championing innovation in multi-national environments. Adept at cross-functional leadership, technical design authority, and developing high-performing engineering teams.
Overview
28
28
years of professional experience
8
8
Certificates
Work History
Principal Engineer – ServiceNow
Shell
Bengaluru
06.2019 - Current
- Led the Design Authority function for the ServiceNow Platform. Responsible for establishing and implementing framework and processes to ensure a healthy platform. Key achievements include
- Establishing the best practices as a framework and publishing the same.
- Built a Deviations/Step-out register application to record, monitor and report on deviations to best practices.
- Implemented a tool based technical solution to gate and report on technical deviations on the platform.
- Drove reduction of technical debt on the platform by 31% in 2025 alone.
- Led the initiative of integrating ServiceNow Change Velocity product to link enterprise CICD pipelines to create change tickets. Was a part of an innovation lab initiative with ServiceNow to build the integration with GitHub.
- Built a CICD based deployment pipeline using GitHub workflows to deploy ServiceNow Apps. Entered into a Design Partner program with ServiceNow for helping them build their CICD capability including Developer Sandboxes, Release Ops, and Platform Health.
- Piloted and boot strapped the ServiceNow Now Assist program including the Governance framework.
- Designed, built and deployed an AI register application to meet EU AI Act compliance.
- Co-Presented with the ServiceNow Impact team companies Platform Health journey at ServiceNow Knowledge 2024.
- Mentored junior engineers in best practices for problem-solving, fostering professional growth and development within the team.
- Trained staff members and improved engineering application processes.
- Applied development best practices in daily tasks for efficiency and accuracy.
- Optimized engineering processes by implementing innovative solutions and streamlining workflows.
- Spearheaded research efforts to identify emerging technologies for potential integration into new products or processes.
- Established best practices in design methodology, resulting in increased efficiency and consistency across projects.
- Championed continuous improvement initiatives, promoting a culture of innovation and excellence within the organization.
Product Owner – AWS Cloud Platform
Shell
Bengaluru
04.2017 - 05.2019
- Conceptualized, designed and developed a fully automated AWS account provisioning platform on a Serverless architecture using the then new AWS Organizations API and Lambda/Step functions in record time/budget. Built a solution that required extremely low operational overheads.
- Conceptualized, identified a market standard product and deployed the Cloud Idea management solution to allow users to provide enhancement ideas/feedback which in turn allowed product owners to prioritize and deploy solutions to have a complete feedback loop to increase product maturity.
- Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
- Implemented Agile methodologies to increase team productivity and enhance overall project outcomes.
- Collaborated with cross-functional teams to develop high-quality products that met customer needs.
- Owned and prioritized product backlog.
- Enhanced product usability by conducting user research and incorporating feedback into development.
- Focused on building critical features up front in order to identify constraints and technical challenges.
- Cultivated strong relationships with key stakeholders by maintaining open lines of communication and addressing concerns promptly.
- Mentored junior team members in Agile methodologies and best practices for effective Product Owner role execution.
- Fostered a culture of continuous improvement through regular retrospective meetings with the team.
- Oversaw entire product deployments from vision and creation to rollout and delivery.
- Enhanced product vision by collaborating closely with stakeholders to gather and prioritize requirements.
- Spearheaded development of new feature that became key differentiator in market.
Principal Consultant, Cloud Infrastructure & Security
Infosys
Benagluru
11.2016 - 03.2017
- Orchestrated cloud product engineering and security advisory for enterprise-grade solutions, with a strong focus on process improvement and technical leadership.
- Provided detailed advice to customers regarding security design for an Azure cloud deployment involving multiple integrations.
Data Security Consultant/Architect
Wipro Technologies
Bengaluru
10.2006 - 11.2016
- Provide expert Advisory services (Consulting + Architecture support) to Shell’s AWS and Azure Cloud Services. Key achievements include
- Build a process/solutions to eliminate risk of use the same root account credentials on every virtual machine.
- Built an instance reservation simulator to provide firm recommendation on reservation purchase with the resultant cost savings based on existing landscape. Saved USD 0.5 mil/year.
- As a data security consultant/architect, built the data security practice as well as lead several consulting engagements including
- Designed an Enterprise Encryption Framework for Sony Pictures Entertainment.
- Designed a Data Loss Prevention strategy for Coles, an Australian retail giant.
- Developed a Cryptography Compliance assessment tool for Barclay’s bank based on their Cryptography Standards.
- Developed a Security Framework for Smart Grid Security around the device key management (Wipro).
- Evaluated 4 solutions for implementing an Information Rights Management framework for Credit Suisse.
- Conducted a PoC for Shell for cloud-based collaboration using AWS and Office 365 to allow JVs involving multiple companies to work and collaborate securely.
- Established CoE for data security solutions, leading strategic partnerships, innovation initiatives, and consulting assignments on cryptography, data loss prevention, and Information Rights Management.
Sr. Manager - Enterprise Business (PKI)
Sify
Mumbai, Chennai, Bengaluru
08.1997 - 10.2006
- Last role was leading the Enterprise Solution offerings from Sify Communications Limited (formerly called SafeScrypt). Our business is predominantly in the space of Data Security. Key achievements in the stint included
- Being a part of the core team that setup India’s first licensed certification authority under the IT Act 2000.
- Cryptographic Key manager for entity. Conducted 2 root key ceremonies to technically boot strap PKI operations.
- Conducted trainings/seminars across the country in many forums to evangelize the concept of Digital signatures.
- Member of the Internet commerce team and oversaw the development of the company's first online payment gateway offering.
- Sold the first IP connectivity solution to an enterprise customer for the company.
- Implemented and developed operational standards, policies and procedures.
Education
Bachelor of Technology - Mechanical Engineering
01.1992
High School Diploma -
01.1988
Skills
Team mentoring
System architecture
Product roadmapping
DevOps practices
Security best practices
Solution building
Technical leadership
Problem-solving abilities
Analytical thinking
Critical thinking
Engineering design
Active listening
Problem-solving aptitude
Prototyping
Certification
Certified Secure Software Lifecycle Professional (CSSLP), ISC², 01/01/24, current
Interests
Mentoring
Building regenerative ecosystems
Timeline
Principal Engineer – ServiceNow - Shell
06.2019 - Current
Product Owner – AWS Cloud Platform - Shell
04.2017 - 05.2019
Principal Consultant, Cloud Infrastructure & Security - Infosys
11.2016 - 03.2017
Data Security Consultant/Architect - Wipro Technologies
10.2006 - 11.2016
Sr. Manager - Enterprise Business (PKI) - Sify
08.1997 - 10.2006
GPR Engineering College - Bachelor of Technology, Mechanical Engineering
Bharatiya Vidya Bhavans Public School - High School Diploma,
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Core Value Offering
- First Principals thinking to building solutions
- Product Innovation : Skill in building sustainable engineering solutions
- Diversity of experience
- Roles : Sales/Pre-Sales, Operations, Consulting, Training, Process/Product management, Product development, Architecture, etc.
- Tech Domains : Infra/Network, Security, Cloud, DevOps, CICD, etc.
- Security Strategy, Data Protection
- Strategic Center of Excellence Leadership
- Platform Governance & Technical Design Authority
- Cloud Architecture (AWS, Azure)
- Team Building & Stakeholder Engagement
Schooling
Bharatiya Vidya Bhavans Public School, 08/01/77, 05/31/88
References
Available upon request.