SHARATH K
Bengaluru
Summary
Accomplished professional specializing in collections analysis and team collaboration at Uipath Inc. Demonstrated ability to enhance revenue and reduce delinquency rates, consistently exceeding collection objectives by over 20%. Recognized for strong communication skills and analytical thinking, driving innovative strategies to streamline processes and improve client satisfaction.
Overview
19
19
years of professional experience
Work History
Senior Financial Operations Credit Control
Uipath Inc
07.2022 - Current
- Responded to customer inquiries and provided detailed account information.
- Assisted in developing policies and procedures that maintained a high standard of professional conduct among collectors.
- Developed customized payment plans to assist customers in reducing outstanding balances.
- Demonstrated exceptional communication skills while interacting with customers in various stages of delinquency or financial hardship.
- Collaborated with cross-functional teams to develop comprehensive collection strategies and processes.
- Continuously sought opportunities for professional development and industry knowledge in order to remain current on best practices and emerging trends in the collections field.
- Acted as a liaison between the collections team, sales representatives, and management to resolve any discrepancies or disputes related to invoicing or payments.
- Enhanced company revenue by effectively managing high-value accounts.
- Improved overall collection efficiency by implementing advanced debt recovery strategies.
- Identified patterns of delinquency within the portfolio to proactively address potential issues before escalation.
- Streamlined the collections process for faster resolution and increased cash flow.
- Built strong relationships with clients, leading to improved payment compliance and customer satisfaction.
- Served as a subject matter expert on collections software and tools, providing training and support for team members.
SR. Collection Analyst Accounts Receivable
VMware India Pvt Ltd
10.2014 - 06.2022
- Currently Managing EMEA, APAC & US portfolio.
- Satisfying customer needs and requirements.
- Visibility on Cash management, Dispute Management, Order administration & Reconciliations.
- Consistently met or exceeded quarterly and annual collection objectives.
- Research and correction of erroneous payment postings. EDI - Electronic Delivery of Invoice, All Web Invoicing Customer Invoices successfully submitted to their respective Portals on daily basis.
- Rejected Portal Invoices are rectified and resubmitted Active participation in weekly team meetings and project meetings to discuss the strategic planning to overcome the challenges.
- Mentoring Associates / Freshers in the process related queries.
- And co-ordinate with Sales to resolve open issues and get the payments, on time manner Invoices paid.
- Working on unapplied reduction project for the team.
- Part of updating the process related document as and when there is a change.
- Working with RPA team to simplify the process wherever is needed.
- First point of contact to manage the customer escalation for the team.
- Managed team of 3 employees, overseeing hiring, training, and professional growth of employees
- Supervised work of contracted employees to keep on task for timely completion
Sr. Collections Analyst
Oracle India Pvt Ltd
04.2011 - 09.2014
- Reduce DSO and meeting customer’s expectations.
- Preparing statements and report submissions.
- Other responsibilities include following up with clients for payment status, thorough researching of customer’s Purchase Orders and Ordering Documents, recognizing invoicing errors and submitting for credit memo and re-bill.
- Application Used: Oracle 11i Assisting Team leader in preparing reports requested by management.
- Exceeded goals through effective task prioritization and great work ethic
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Have achieved YAR award for the month of March-2012 and Dec 2012.
Have been awarded Rewards & Recognition 17 times.
Have been awarded by training team twice for being a toper in the assessment.
Convert invoicing delivery to customer from hard copies to E-invoicing.
Successful in convince customer Motorola to change payment pattern from check to ACH.
Was a Tax SPOC for team for last 1.6 year.
Managing US-credits approval queue apart from portfolio.
360 SPOC for team.
Couple of instances were reported to training team with regards to process which has been implemented.
Active participant in team hurdle which happens twice a week related to process.
Assisting new joiners with regards process related query.
Sr. Executive
Apollo Hospitals
12.2006 - 11.2008
- Attend to all Billing Queries.
- Responsible for Cash collection from all in patients.
- Quote the approximate cost of hospitalization for all Cash patients & Corporate Patients.
- Making sure deposits were paid by all cash in patients.
- Co-ordinate with all Doctors, other departments like Pharmacy, OT Stores & Material Stores for smooth flow of discharge process.
- Arrange intra departmental meeting on a weekly basis.
- To do any other work assigned by the Billing Manager.
- Work with accounts department to ensure cash were deposited to the bank on the same day.
- Specialist in handling VIP customers.
- Performer of the team.
- Ensure to achieve the cash target Assigned by general manager (GM).
- Adhere to company policies and procedure.
- Training the new joiners.
Sr.Customer Care Officer
Convergys India Pvt Ltd
11.2008 - 3 2011
- Worked for JP MORGAN PROCESS.
- Resolving customer queries and updating customer on latest information on a product.
- Trained new joiners.
- Conducted product refreshers and product improvement for agents.
- Monitoring agent calls on behalf of Team leader and provide feedback to agents.
- Achievements: Appreciation call from customer on several occasions.
- Awards: Star of the month and Star of the Quarter.
- Clients Award for best Customer Service for the Month.
- Quality Award best call of the Month.
Education
Bachelor of commerce -
Dayanand Sagar Bangalore
Dayananda Sagar College PUC -
Dayanand Sagar College
Dayananda Sagar College 10th (SSLC) -
Government Boys High School
Government Boys High SchoolSkills
Verbal communication and active listening
Analytical thinking
Team collaboration
Problem solving
Computer proficiency
Collections analysis
Personal Information
Title: SR. Accounts Receivable Analyst
Timeline
Senior Financial Operations Credit Control
Uipath Inc
07.2022 - Current
SR. Collection Analyst Accounts Receivable
VMware India Pvt Ltd
10.2014 - 06.2022
Sr. Collections Analyst
Oracle India Pvt Ltd
04.2011 - 09.2014
Sr.Customer Care Officer
Convergys India Pvt Ltd
11.2008 - 3 2011
Sr. Executive
Apollo Hospitals
12.2006 - 11.2008
Bachelor of commerce -
Dayanand Sagar Bangalore
PUC -
Dayanand Sagar College
10th (SSLC) -
Government Boys High School