Sharath Kumar D
Chennai
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Quality Analyst (E - Learning/Manual Testing)
Edufic Digital
07.2022 - Current
- To use quality assurance experience and skills to ensure products and services meet industry standards and exceed customer expectations
- I'm committed to creating effective testing plans, conducting tests, collaborating with teams, documenting results, and providing feedback for improvement to contribute to success of organization.
- Cultivated interpersonal skills by building positive relationships with others.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Identified issues, analyzed information, and provided solutions to problems.
- Managed time efficiently to complete all tasks within deadlines.
- Administered internal quality audits and assessed results to inform corrective action measures.
- Demonstrated leadership skills in managing projects from concept to completion.
- Resolved problems, improved operations and provided exceptional service.
Process Associate
HTC Global Service
10.2018 - 03.2019
- Document new items, sales and price changes
- Ensure stocking of store on signing supplies
- Extend second level of POS Support
- Checking quality of final product based on client requirement
- Responsible to maintain quality percentage as per client set quality target
- Meet productivity as per process target.
- Maintained high levels of data confidentiality through adherence to company policies and procedures.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Collaborated with team members for enhanced process efficiency and productivity.
Customer Care Executive
Conneqt Business Solution
08.2020 - 09.2022
- Guide customers to resolve issues with DTH services
- Give a walk through to customers for enquired plans or offers
- Sort out issues with setting up broadcasting channels
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Supported the development of departmental policies, drawing on extensive experience in providing exceptional customer service.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Communicated with customers to identify needs and expectations.
Education
BE - Mechanical Engineering - Mechanical Engineering
05.2018
Diploma in Mechanical Engineering - Mechanical Engineering
05.2015
Skills
- Network Security
- Selenium Automation
- Manual Testing
- MS - Excel, Office, Etc
- Hardware & Networking
Additional Information
Cyber Security, Selenium WebDriver, Cucumber, TestNG, Basic Java, Windows, Maven, Jenkins, Read, Write & Speak, Read, Write & Speak, https://www.linkedin.com/in/sharathkumar-974569219
Languages
English
Intermediate (B1)
Tamil
Advanced (C1)
Tools Worked
- Cucumber
- TestNG
Certification
- Certified, Selenium webDrive
Timeline
Quality Analyst (E - Learning/Manual Testing) - Edufic Digital
07.2022 - Current
Customer Care Executive - Conneqt Business Solution
08.2020 - 09.2022
Process Associate - HTC Global Service
10.2018 - 03.2019
PERI Institute of Technology - BE - Mechanical Engineering, Mechanical Engineering
Adhiparasakthi Polytechnic College - Diploma in Mechanical Engineering, Mechanical Engineering
- Certified, Selenium webDrive
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