Sharath N

Trellix/McAfee ePolicy Orchestrator (ePO):

• Migrated ePO from v5.10 update 13 to update 15 with backup-ready DC and DR setup.
• Managed endpoint policy configurations across various modules.

Trellix/McAfee DLP & ENS:

• Created device control policies to restrict unauthorized devices and managed exception handling.
• Ensured 100% DLP module deployment across all endpoints.
• Scheduled scans and handled regular policy and signature updates.
• Troubleshot communication issues and engaged vendor support when required.
• Participated in cyber drill activities to assess endpoint readiness.
• Supported internal/external audits and compliance efforts.

Cisco Secure Endpoint (AMP):

• Implemented Cisco AMP agents across the organization.
• Organized systems into policy groups based on roles.
• Investigated agent communication issues and system alerts.

Virsec Server Security:

• Deployed Virsec agents on critical servers and configured application whitelisting.
• Monitored blocked alerts and responded to incident triggers.
• Ensured audit documentation and readiness.

• Supported end-user systems (Lenovo), Windows OS, and Symantec Endpoint Protection.
• Resolved endpoint communication issues and managed helpdesk tickets.
• Administered Windows environments (Windows 7/10, Windows Server 2016).
• Orchestrated integration and communication of software upgrades.
• Implemented internet and intranet applications on multiple platforms.

• Managed desktop support, OS installations, and SEP agent troubleshooting.
• Performed endpoint monitoring and supported system imaging and recovery tasks.
• Directed budgeting studies on current and proposed IT spending plans, determining maximally impactful business enhancements and minimizing wasteful spending.
• Oversaw on-site IT engineer dispatch plans, creating pre-defined response scenarios for common malfunctions and service call types.