Outstanding banking management with extensive experience in developing client relationships through business development and strategic planning.
5 years of experience in Banking Industry, mainly Retail and Corporate Customer Relationship and Service Management. Extensive knowledge in a gamut of functions ranging from Branch Operations, sales and Customer Service. Excellent interpersonal skills & the ability to grasp new concepts & utilize them in a productive manner.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Business Relationship Manager
Standard Chartered Bank
02.2024 - Current
Business Development Manager
STANDARD CHARTERED BANK
07.2022 - 02.2024
Sr. Relationship Manager
ICICI BANK Ltd.
07.2021 - 07.2022
Deputy Manager
ICICI BANK Ltd.
06.2019 - 07.2021
Education
MBA (Finance & HR) -
ST. Aloysius College
Mangalore, Karnataka
01.2018
Bachelor of Commerce -
ST. Aloysius College
Mangalore, Karnataka
01.2016
Pre -University -
ST. Agnes College
Mangalore, Karnataka
01.2013
S.S.L.C -
ST. Joseph Convent Girls High School
Chikmagaluru
01.2010
Skills
Expertise in Finacle, a software platform for Banking Operations
MS Office- MS word, MS excel, Power point
Omni flow, Sales CRM
Basic knowledge Tally ERP9
Certification
IRDA (Insurance Regulatory and Development Authority) certified.
AMFI (Association Of Mutual Funds In India)
NSIL (Completed NSE certificate course from National Stock Exchange.)
Accomplishments
Zonal Winner: Awarded as Best Performer in DANGAL 2019 contest of Life Insurance. Received Award From YASH (KGF Fame).
Won IPL( Insurance Premier League), A contest launched by ICICI BANK And Met KAPIL DEV.
Won Mutual fund Contest Launched by ICICI bank.
Won Award for Topper in Operating Income Achiever (Pan India 4th Place) 2020.
Awarded as best performer in Turbo 2022 contest for life insurance in Standard Chartered Bank.
Awarded as best performer in Turbo 2023 contest for life insurance in Standard Chartered Bank.
Best Performer in Home Loan, Standard Chartered Bank in 2023.
GOAT Award 2024 for Life Insurance in Standard Chartered Bank for best performance in Insurance.
Languages
English, Hindi, Kannada, Konkani.
Roles And Responsibilities
Customer Relationship, Monitoring Sales and efficiently providing Privilege Banking Services to Privilege, Wealth and HNI (High net worth) customers.
Experience in daily branch banking operations.
Handles tools related to wealth creation such as Mutual funds and insurance (ULIP).
Ensure top class service and customer satisfaction in all touches points.
Doing daily Payment Operation like NEFT, RTGS, DD and Other transfers.
Ensures high levels of customer service orientation and application of bank policy.
Ensures compliance as per the bank requirements.
Providing service and processing transactions of Private Banking Group clients of Koramangala Region.
Responded to customer queries and provided resolution within the turnaround time.
Worked in a branch with book size of more than 5000cr.
Building relationship with Managed Clients and Provide services wherever required.
Personal Qualifications
MBA (Finance & HR), ST. Aloysius College, Mangalore, Karnataka, 7.7(CGPA), 2018
Bachelor of Commerce, ST. Aloysius College, Mangalore, Karnataka, 70.56%, 2016
Pre -University, ST. Agnes College, Mangalore, Karnataka, 77.33%, 2013
S.S.L.C, ST. Joseph Convent Girls High School, 65.60%, 2010
Senior Relationship Officer at Ztech Manpower Services-Standard Chartered Bank and Noor BankSenior Relationship Officer at Ztech Manpower Services-Standard Chartered Bank and Noor Bank