Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Sharath Ramaiah

Wellard
Sharath Ramaiah

Summary

Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Dedicated and passionate about Banking and customer consulting. Well-versed in setting up new customer accounts, following security protocols and assisting with audits. Well-organized with strong relationship-building, time management and documentation skills.

Overview

4
years of professional experience

Work History

7-eleven
Rockingham

Team Member
01.2021 - Current

Job overview

  • Worked hard to learn required tasks quickly to maximize performance.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Built and maintained working relationships with peers and upper management.
  • Processed and retrieved customer special orders.
  • Assisted newly hired team members by explaining company procedures and safety requirements.
  • Developed positive customer relationships through friendly greeting and excellent service.

City of kwinana
Kwinana

Swimming Coach
02.2020 - Current

Job overview

  • Demonstrated proper techniques when explaining new skills and swim strokes, scaling detail and adjusting methodology for different age groups and proficiency of classes.
  • Instructed participants on proper technique, providing real-time feedback and verbal and tactile cues to correct errors and cultivate good habits.
  • Attended coach meetings to contribute insight into teaching methods, report on progress of individual students and receive personal feedback from supervisors.
  • Worked with children as young as 6 months old to develop early understanding of aquatic safety and teach lifesaving techniques to prevent accidents.

Telstra
ROCKINGHAM

Customer Service Consultant
02.2022 - 02.2023

Job overview

  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Mentored new employees on procedures and policies to maximize team performance.

Education

Curtin University
Perth, WA

Master of Science from Data Processing (Data Science)
02.2022

University Overview

Bangalore Institute of Technology

Bachelore of Engineering from Computer Engineering
05.2019

University Overview

Skills

  • Continuous development
  • Advanced Customer relation management ability
  • Expert in ERP, POS, and Customer relationship software
  • De-escalating conflicts
  • Money handling
  • Risk management policies
  • Teller background
  • Loss Prevention
  • Assessing fraud potential
  • Safety understanding
  • Operations understanding

Timeline

Customer Service Consultant
Telstra
02.2022 - 02.2023
Team Member
7-eleven
01.2021 - Current
Swimming Coach
City of kwinana
02.2020 - Current
Curtin University
Master of Science from Data Processing (Data Science)
Bangalore Institute of Technology
Bachelore of Engineering from Computer Engineering
Sharath Ramaiah