Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Dedicated and passionate about Banking and customer consulting. Well-versed in setting up new customer accounts, following security protocols and assisting with audits. Well-organized with strong relationship-building, time management and documentation skills.
Hi, I’m
Sharath Ramaiah
Wellard
Summary
Overview
4
years of professional experience
Work History
7-elevenRockingham
Team Member
01.2021 - Current
Job overview
- Worked hard to learn required tasks quickly to maximize performance.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Built and maintained working relationships with peers and upper management.
- Processed and retrieved customer special orders.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Developed positive customer relationships through friendly greeting and excellent service.
City of kwinanaKwinana
Swimming Coach
02.2020 - Current
Job overview
- Demonstrated proper techniques when explaining new skills and swim strokes, scaling detail and adjusting methodology for different age groups and proficiency of classes.
- Instructed participants on proper technique, providing real-time feedback and verbal and tactile cues to correct errors and cultivate good habits.
- Attended coach meetings to contribute insight into teaching methods, report on progress of individual students and receive personal feedback from supervisors.
- Worked with children as young as 6 months old to develop early understanding of aquatic safety and teach lifesaving techniques to prevent accidents.
TelstraROCKINGHAM
Customer Service Consultant
02.2022 - 02.2023
Job overview
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Mentored new employees on procedures and policies to maximize team performance.
Education
Curtin UniversityPerth, WA
Master of Science from Data Processing (Data Science)
02.2022
University Overview
Bangalore Institute of Technology
Bachelore of Engineering from Computer Engineering
05.2019
University Overview
Skills
- Continuous development
- Advanced Customer relation management ability
- Expert in ERP, POS, and Customer relationship software
- De-escalating conflicts
- Money handling
- Risk management policies
- Teller background
- Loss Prevention
- Assessing fraud potential
- Safety understanding
- Operations understanding
Timeline
Customer Service Consultant
Telstra
02.2022 - 02.2023
Team Member
7-eleven
01.2021 - Current
Swimming Coach
City of kwinana
02.2020 - Current
Curtin University
Master of Science from Data Processing (Data Science)
Bangalore Institute of Technology
Bachelore of Engineering from Computer Engineering
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