Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Personal Information
Timeline
Generic

Sharath S

Bangalore

Summary

Effective team member and problem solver with advanced programming skills. Seeking to apply expertise and extensive experience in IT support to take on a challenging new role with a growing team. About 8 years of experience in IT, 5 plus years in cyber-security (VAPT, VM) tools like Qualys, Tenable Nessus, Rapid7 (Insight VM), Burp Suite, and 6 years in system administration, troubleshooting, backup and recovery, and managing assets. Hands-on experience in managing users on the AWS and Windows 2016 servers. Hands-on experience with Apple Mac support. Possess excellent communication, interpersonal, organizational, and management skills.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Senior Engineer

Mann+Hummel Ltd
Bangalore
10.2024 - 04.2025
  • As a Senior Security Engineer, I managed vulnerability management processes using tools such as Tenable and Microsoft Defender.
  • I coordinated with the global architecture team to address vulnerabilities, working closely with server, network, and application teams to ensure timely resolution.
  • I was responsible for approving false positives and maintenance windows in ServiceNow.
  • Each month, I presented identified vulnerabilities to clients, discussing action plans for remediation and addressing CIS audit scan findings.
  • I also approved VUL and VIT tickets in ServiceNow and configured assignment groups for assets identified in Defender.
  • Additionally, I created and managed change requests, collaborating with other teams on their change requests as well.
  • I provided detailed explanations of vulnerabilities to users and guided remediation efforts.

Technical Lead

Happiest Minds Technologies Ltd
Bangalore
02.2021 - 08.2024
  • Overall, I have 4+ years of experience as a technical lead & IT support engineer in vulnerability management, infrastructure VAPT, web application WAPT.
  • Involved in client projects (VM, VAPT, WAPT) Colt, Embassy, Ascend, Marktron, Union bank, other cooperative banks.
  • Performing host discovery scan. Basic network scan, Advanced network scan, Policy compliance audit scan using Tenable Nessus.
  • Vulnerabilities identified on every monthly presented to the client and discuss an action plan for remediation of Vulnerabilities/CIS audit compliance scan identified in each month.
  • Proficient in understanding application-level vulnerabilities like XSS, SQL, injection, CSRF, authentication bypass.
  • Experience using security tools like Wireshark, Nitko, SQL map, SSLscan, Burp-Suite.
  • Conducted regular vulnerability assessments using Nessus and Qualys, identifying and analyzing over 200 vulnerabilities per quarter.
  • Conducted Security assessments and vulnerability scans, identifying and addressing critical vulnerabilities in the cloud environment resulting in a 40% reduction in potential security risks.
  • Security assessments Regularly assess cloud security to identify vulnerabilities and implementation control.
  • Prioritized vulnerabilities based on CVSS scores, asset criticality, and exploitability, leading to a 30% reduction in high-risk vulnerabilities.
  • Collaborated with IT, Read team and development teams to implement remediation strategies, resulting in a 25% decrease in security incidents.
  • Created and maintained detailed reports and dashboards to track vulnerabilities, remediation progress, and risk metrics for executive management.
  • Led security assessments for black box web applications and network infrastructures, identifying critical vulnerabilities and weaknesses.
  • Conducted hands-on penetration tests using Nmap, Nessus, and SQL map, uncovering and documenting security issues.
  • Assisted in the development of security policies and best practices, contributing to a 20% improvement in overall security posture.
  • Provided training and guidance on security awareness and best practices to internal teams and clients.
  • Risk assessment on the application involves identifying the issues and prioritizing them based on their level of risk according to the latest (CVSS score).
  • Preparing customized Critical & High reports after the monthly /weekly scans and share it to respective IT teams for the remediation.
  • Installing & configuring all the Vulnerability management tools like kali Linux, Tenable Nessus, Qualys.
  • After the scan coordinate with the infrastructure team share the findings to the respective team for them to take an action for the mitigation.
  • Regular follow up with infra team to track Vulnerability remediation by scheduling weekly remediation call.
  • Creating Exception ticket for the vulnerabilities which needed time for the IT / infrastructure team technical tickets with Vendor to resolve false positives detected on every month scans.

Technical Support Engineer L1

Amazon
Bangalore
05.2020 - 02.2021
  • Analyze Vulnerabilities identified scanned report for Servers and network devices provide remediation for the respective Team.
  • Supporting L1, L2, and L3 for Windows and Mac issues for end-users and customers both inbound and outbound.
  • Providing Locker product support for the outbound customers, which is a Linux-based OS.
  • Providing AWS products like Cloud Watch, EC2, IAM, S3, and VPC.
  • Supporting customers on incident and work order tickets.

Senior Technical Support Engineer

Aaptteknous
Bangalore
08.2019 - 02.2020
  • Managed the installation, troubleshooting, and migration of Windows Server AD (2012/2016) and Windows 7 to 10, ensuring timely project completion.
  • Provided Nessus scan reports, VMware ESXi management, and backup/recovery of virtual machines.
  • Conducted quarterly scanned report done using Nessus to the security team to the client wipro.
  • Configured and upgraded VMware, Windows Server 2016, and cloud services (EC2, S3, VPC) while handling L1/L2 tickets remotely.
  • Oversaw hardware procurement, system maintenance, and physical/virtual migrations in line with SLA requirements.

Senior Technical Support Engineer

General Motors Technical Canter India Pvt. Ltd.
Bangalore
01.2013 - 05.2019
  • In a team of five members of the Global End User's Services Operations Team.
  • Supporting around 2500 users and providing L1, L2, and L3 incidents.
  • Installing an OS system using SCCM.
  • Create snapshots and an Amazon Machine (AMI) of the instances to backup, and create clone instances.
  • Configuring AWS cloud products and services API gateway Route 53, EC2, EBS, IAM, and auto-scaling client requirements.
  • Security, rights, disk space, and process monitoring.
  • Windows & Linux Roles & Responsibilities In a team of five members of the Global End User's Services Operations Team.
  • Supporting around 2500 users and providing L1, L2, and L3 incidents.
  • Installing an OS system using SCCM.
  • Managing L1/L2 tickets like Outlook issue, O.S Issue, user profile issue, MS Office issue, antivirus issue, network issue VPN issue, WIFI issue using ITSM ticketing tools.
  • Updating IT assets using the ITAM tool.
  • Installation, Configuration, and Troubleshooting Windows Server 2016, Windows 7, Windows 10, and Red Hat Linux.
  • Share Point 2013, mac L1/L2 incidents, and service tickets.
  • Managing backup and recovery tools; Windows System Backup, Backup Exec.
  • Managing User Accounts on Windows Server 2016 (Creation, Deletion, Permissions, Troubleshooting User Profiles, and VPN Access).
  • Configuring AD.DNS, DHCP, and troubleshooting.
  • Installing Badge Printer According to Global Standards, Application Troubleshooting Like MATLAB 2010, Team Center L1/L2 Installation.
  • Updating assets using the asset management tool Open View service management.
  • Configuring the Cisco IP Desk phone (7945, 7942) model.
  • Hardware Troubleshooting of HP and Dell Engineering Laptops and Desktops, Like the Dell M4800 workstation, Elite Book 8540 laptop, and desktop workstation HPz220 and Z240et.
  • Purchasing IT products like laptops, desktops, and monitors' other hardware devices for business when required using SAP Tool.
  • IT business proposals for prospective clients, operations, and systems support.

System Administrator

OSS Technology Pvt. Ltd.
Bangalore
04.2011 - 03.2013
  • Managing Installing and Configuring Windows XP, Windows Server 2008, 2012, Red Hat 5, O.S.
  • Configure Outlook, Outlook Express, and the Internet.
  • Configure LAN, WAN, WI-FI., Configure network devices, such as network printers.
  • Installing and configuring DNS and Active Directory.

Desktop Support Engineer

Religare Technologies IT Service Ltd.
09.2008 - 01.2011
  • Managing Installing and configuring Windows XP, Windows Server 2008, 2012, Red Hat 5, O.S., and attending L1 and L2 incident tickets.
  • Troubleshooting hardware and network issues.

Education

MSc - IT (DDE)

Sikkim Manipal University

BCA -

CCSU

Diploma - DTE

CS

Skills

  • Nessus
  • Tenable
  • Qualys
  • Rapid7
  • Metasploit
  • Burp Suite
  • McAfee
  • BeyondTrust
  • Nmap
  • SQL map
  • Wireshark
  • Creating detailed vulnerability reports
  • Risk assessments
  • Remediation plans
  • Azure
  • AWS
  • Windows server 2021
  • Windows server 2016
  • VMware
  • AD
  • Configuring DNS
  • DHCP
  • Troubleshooting
  • Asset Management

Certification

  • Certified Ethical Hacker V12, ECC0267481593
  • AWS Certified Solution Architect, AWS00949720

Accomplishments

  • Awarded Team excellence award for client projects VM in reducing & remediating Critical and High vulnerabilities.
  • Involved in migration activity for Windows 7 to Windows 10, completed by the due date.

Personal Information

  • Date of Birth: 05/31/83
  • Nationality: Indian
  • Place of Birth: Bangalore

Timeline

Senior Engineer

Mann+Hummel Ltd
10.2024 - 04.2025

Technical Lead

Happiest Minds Technologies Ltd
02.2021 - 08.2024

Technical Support Engineer L1

Amazon
05.2020 - 02.2021

Senior Technical Support Engineer

Aaptteknous
08.2019 - 02.2020

Senior Technical Support Engineer

General Motors Technical Canter India Pvt. Ltd.
01.2013 - 05.2019

System Administrator

OSS Technology Pvt. Ltd.
04.2011 - 03.2013

Desktop Support Engineer

Religare Technologies IT Service Ltd.
09.2008 - 01.2011

MSc - IT (DDE)

Sikkim Manipal University

BCA -

CCSU

Diploma - DTE

CS

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